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Skyline Technology Solutions · 1 month ago

NOC Technician

Glen Burnie, MD, US

Full-time

Hybrid

Entry Level

$25/hr - $28/hr

1+ years exp

Skyline Technology Solutions is seeking a Network Operations Center (NOC) Technician to join their team. The role involves overseeing complex network components, managing incidents and requests, and contributing to the internal knowledge base with new support solutions.

ConsultingCyber SecurityInformation TechnologySecurityVideo

Culture & Values

Responsibilities

Diligently evaluate incoming cases, incidents, problems, and requests to assess their impact and urgency and ensure they are worked on accordingly

Consistently communicate with customers through the case management system/phone calls to discuss status updates in a timely and accurate manner

Regularly document calls from customers and vendors in the ticketing system with all required information and assign/notify the proper teams

Proactively follow up on tickets to ensure timely updates are entered into the ticket and/or problem tickets are created, when necessary, as incidents and requests are completed

Promptly respond to all cases, events, incidents, and requests within the defined Service Level Agreement (SLA) targets

Urgently perform a thorough investigation and follow-up of events and cases, ensuring no missed outages

Effectively coordinate dispatches, including shadowing Dispatch to field locations for Break/Fix, working with the Field team for access procures, and Verifying sparing and equipment required

Confidently assist in process creation and refinement and help write standard operating procedures for repetitive tasks

Engage in continual professional growth in the networking field by pursuing vendor and technical certifications

Expand your skillset, leadership, and management through continual personal development. Specifically using skyline library, participation in skyline training, or additional methods

Qualification

CCNA/JNCIA certificationsNetwork monitoring systemsNetwork+/Security+ certificationsTicketing systemsCustomer Service experienceMicrosoft Office SkillsOrganizational skillsVerbal communication skillsWritten communication skills