Brown & Brown · 2 months ago
Commercial Agency Operations Manager
Overland Park, KS, USA
Full-time
Onsite
Mid, Senior Level
3+ years expBrown & Brown is a leading insurance broker in the U.S., and they are seeking a Commercial Agency Operations Manager to oversee day-to-day operations. This role focuses on optimizing processes, ensuring compliance, and managing workflows while leading a team to enhance efficiency and customer service.
Insurance
Responsibilities
Manages the agency’s day-to-day functions to ensure smooth and efficient workflows, including but not limited to: Agency Licensing Liaison, Agency Management System/IT Liaison, coordinating carrier appointments, and handling Agency Management System reporting, commissions, updates, and workflows
Oversees mailroom operations and service-related activities handled by the ResourcePro Team
Develops and implements strategies and new processes to improve efficiency, accuracy, and customer service, while reducing costs
Ensures compliance with established agency workflows to maintain data accuracy and quality control
Collaborates with leadership to implement strategic initiatives, operational plans, and standard operating procedures (SOPs)
Analyzes performance metrics and data to identify areas for improvement and implement solutions
Manages the Training and Client Services Manager and Operations Specialist
Other duties as assigned
Qualification
Required
Bachelor's degree and at least three to five years related experience in the insurance industry and/or an equivalent combination of education and experience
Strong leadership, analytical, and communication skills
High level of organizational ability and attention to detail
Able to manage multiple priorities and complete tasks and assignments in the required timeframes
Excellent customer service skills
Excellent written and oral communication skills
Possess a high level of motivation to achieve necessary involvement within a team
Knowledge of a multi-line Property and Casualty coverage and products
Broad understanding of insurance policy, forms, and applications
Property and Casualty Insurance License (required within 90 days of hire)
Preferred
Three to five years experience in a supervisory role is preferred
Insurance agency experience preferred
Experience with an agency management system preferred
Benefits
Group medical, dental, vision, life, and disability benefits.
Paid time off and a 401(k) retirement plan as well as an Employee Stock Purchase Plan that allows our employees to purchase Brown & Brown stock at a discounted rate.
Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Company
Brown & Brown
Brown & Brown delivers risk management solutions to help protect and preserve what our customers value most.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Joel Eubank
COO/CFO Dealer Services
Kadir Edghill , CPA, MBA
CFO - Arrowhead Programs Division
Recent News
2025-10-07
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