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Hilti North America · 3 days ago

Tool Service Technician

Middletown, PA

Full-time

Onsite

New Grad, Entry Level

Hilti North America is a global leader in construction innovation, and they are seeking a Tool Service Technician to maintain a quality service outlet for the repair of Hilti equipment. The role involves performing high-quality repairs, maintaining technical knowledge, and ensuring customer safety through effective problem diagnosis and service delivery.

Construction

Growth Opportunities

Responsibilities

Maintain superior technical knowledge and skills through continuous professional development by studying and reviewing online repair manuals, schematics, and technical files

Perform high-quality repairs to Hilti products through proper problem diagnosis and application of prescribed corrective measures while utilizing appropriate tools and systems

Use hand scanners to receive, diagnose, pick spare parts, repair, and complete the repair of Hilti tools

Conduct final functional and safety testing after every repair to ensure customer safety

Through continuous inventory, accurate picking of spare parts, and identifying and increasing inadequate safety stock levels, assist in maintaining adequate parts inventory and ensuring best-in-class repair service to Hilti customers

Assist Senior Repair Technician in maintaining rapport and communication through daily contact with customers and/or sales personnel

Provide data and information to Hilti quality and product managers that are used to identify potential improvements to the overall quality and safety of Hilti tools

Maintain work areas, tools, and assigned equipment in a proper, organized order thus enabling the incumbent to perform the job in a timely, safe, and efficient manner

Follow company policies, procedures, and rules

Follow and abide by the company’s culture, values, and principles

Perform other duties as assigned by the Supervisor