Cypress HCM · 1 month ago
Customer Service Advocate
Greensburg, IN
Full-time
Hybrid
New Grad, Entry Level
$18/hr - $18/hrCypress HCM is seeking a Customer Service Advocate to engage with customers through various service channels. The role involves answering inquiries, resolving issues, and maintaining a positive professional image while exceeding customer expectations.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media and online chat
Recognize sales opportunities and refer clients to sales associates
Remain current on products, services, policies and procedures
Resolve customer inquiries or issues with respect to any loan product offered by the Bank
Resolve customer issues through account research and utilization of support materials and resources
Perform customer account transaction and maintenance activities accurately
Strive for first contact resolution of customer inquiries, transactions and problem resolution
Escalate customer requests requiring additional knowledge or expertise as defined by department leadership
Qualification
Required
Prior Customer Service Experience
Call Center, Hospitality, Restaurant, Caretaking, and other relevant areas
Friendly and welcoming presence that demonstrates patience and understanding
High School Diploma
Punctual and Reliable
Work on-site 100% of the time during the contract period
Company
Cypress HCM
Cypress HCM is a staffing and recruiting company providing technology and creative recruiting solutions.
Founded in 2005
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Lillig
CEO
Philip Oommen
CFO
Company data provided by crunchbase