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Massachusetts College of Pharmacy and Health Sciences · 1 day ago

Assistant Director, Student Financial Services

Boston, MA

Full-time

Onsite

Mid, Senior Level

$57K/yr - $63K/yr

3+ years exp

Massachusetts College of Pharmacy and Health Sciences is one of the largest and most highly-ranked schools for health and life sciences. The Assistant Director, Student Financial Services is responsible for providing high-level customer service related to financial aid, student accounts, and counseling, ensuring students maintain good financial standing.

Higher Education

No H1B

Responsibilities

Provide financial counseling to students and families via walk-in, phone calls, emails, zoom and in person appointments regarding the financial aid application process, financing options, student account inquiries, loan counseling and debt management strategies

Discuss billing questions with students and their families and provide detailed information about tuition charges

Oversee, coordinate and conduct affordability meetings with incoming first-year and transfer students and families

Manage assigned caseload

Conduct first level institutional collection out-reach on over-due bills, including phone calls and emails

In addition to the assigned student caseload, the counselor will also manage and be responsible for at least one of the primary Student Financial Service functions, such as payment plans, outside scholarships, federal work study, or VA

Assist office with training staff

Represent the Office at Open Houses and other College events

Present job-related workshops and give presentations at team meetings and to student and staff audiences on and off campus

Develop and maintain documentation of appropriate procedures for administrative responsibilities

Occasional nights and weekends are required as necessary

Other duties as assigned

Qualification

Financial counselingStudent accounts managementSupervisory experienceAnalytical skillsCommunication skillsOrganizational skillsTime managementTraining staffMicrosoft OfficeDatatel/ColleagueFederal need analysisMicrosoft TeamsOutlookWordExcelTeam leadership

Required

Bachelor's degree in a relevant field or equivalent experience

3 to 5 years of experience in financial aid, student accounts, or a related field, with demonstrated ability to manage student counseling, billing inquiries, and loan counseling

1 to 3 years of supervisory or team leadership experience, including training and mentoring staff and managing workflows or departmental

Strong communication, organizational/analytical and time management skills

Demonstrated ability to work independently and as a member of a team of highly motivated and experienced individuals

Honesty, integrity and commitment to maintain high professional standards

Ability to communicate well by telephone and email, in addition to face-to-face interactions