Galaxy · 1 month ago
Senior Production Support Engineer
New York, NY
Full-time
Onsite
Senior Level, Lead/Staff
$170K/yr - $200K/yr
8+ years expGalaxy Digital Services is a global leader in digital assets and data center infrastructure, focusing on transforming the finance and AI sectors. They are seeking a Senior Production Support Engineer to ensure the stability and performance of their cryptocurrency business lines, while also providing high-quality client support and leading incident response efforts.
Asset ManagementBankingCryptocurrencyFinancial ServicesFinTech
Responsibilities
Own and lead front-line production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management
Drive and automate projects to minimize manual effort and enhance the effectiveness of production support
Monitor system health and performance; identify and resolve complex issues promptly to ensure uninterrupted operations
Debug and troubleshoot complex applications written in Java and Python, providing technical leadership during incidents
Collaborate with development teams to implement fixes and enhancements to improve system stability and performance
Coordinate with global counterparts to ensure seamless follow-the-sun support
Document and maintain support procedures, runbooks, and knowledge base articles
Act as a mentor to junior engineers, sharing best practices and promoting a culture of operational excellence
Proactively identify systemic issues and partner with developers to implement sustainable fixes
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
8+ years of experience in production support or engineering roles in crypto or finance, with direct exposure to trading system internals, post-trade processing, or real-time risk engines
Strong technical skills in SQL and at least one programming or scripting language, preferably Java or Python
Experience with incident response, root cause analysis, and structured problem-solving in a production environment
Demonstrated ability to lead critical incidents and communicate effectively with technical and business stakeholders
Detail-oriented mindset with a focus on accuracy and quality
Excellent verbal and written communication skills
Ability to build and maintain strong client relationships and provide outstanding customer service
Proven ability to work well in a fast-paced, dynamic environment and prioritize tasks effectively
Fluent in English
Preferred
Experience working with cryptocurrency or electronic trading platforms
Experience collaborating with global counterparts across time zones
Knowledge of blockchain technology and cryptocurrency protocols
Relevant certifications in software development or IT support
Benefits
Flexible Time Off (i.e. unlimited paid vacation days)
Company paid Holidays (11)
Company paid sick leave
Company-paid health and protective benefits for employees, partners, and other dependents
3% 401(k) company contribution
Generous paid Parental Leave
Free virtual coaching and counseling sessions through Headspace
Opportunities to learn about the Crypto industry
Free daily snacks in-office
Smart, entrepreneurial, and fun colleagues
Employee Resource Groups
Company
Galaxy
Galaxy is a global leader in digital assets and data center infrastructure, delivering solutions that accelerate progress in finance and artificial intelligence.
501-1000 employees
H1B Sponsorship
Galaxy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (5)
2023 (7)
2022 (14)
2021 (6)
Funding
Current Stage
Public CompanyTotal Funding
$4.71BKey Investors
Michael NovogratzHCM Capital
2025-12-11Post Ipo Debt· $50M
2025-10-27Post Ipo Debt· $1.15B
2025-10-10Post Ipo Equity· $460M
Leadership Team
Sam Englebardt
Co-Founder and Managing Director
Luka Jankovic
Head of Lending, Managing Director
Recent News
2026-01-22
Company data provided by crunchbase