Hotwire Communications Ltd · 3 hours ago
Commercial Service Technician
Naples, FL
Full-time
Onsite
Mid, Senior Level
3+ years expHotwire Communications Ltd is seeking a senior level technician with advanced technical skills. The Commercial Service Technician will be responsible for installing, maintaining, and repairing technology-related systems, while also providing leadership and mentoring to lower-level technicians.
InternetPublic RelationsTelecommunications
Responsibilities
Install, maintain, or repair technology related systems, alarm devices, and related equipment, following blueprints of electrical layouts and building plans on commercial and residential properties
Mount and fasten control panels, door and window contacts, sensors, and video cameras, and attach electrical and telephone wiring in order to connect components
Install, maintain and/or repair and test data cable, and wiring and other security systems related hardware
Inspect installation sites and study work orders, building plans, and installation manuals in order to determine materials requirements and installation procedures have been met
Identify, troubleshoots and resolve hardware, software, and basic network related problems encountered by end-users of the network
Proficient installation of fiber optic and IP delivery theory when using IP, RF and test equipment, with signal meters, butt-sets, power meter and power source light, and other typical tools and test equipment
Test and ensure cable system operations, modern telecom video, voice, security, monitoring and data products and services at completion of installation
Perform troubleshooting, analysis and takes corrective actions on complex service affecting issues originating from the OLT through to all connected devices
Provides leadership and mentoring to lower level technicians and utilizes previous technical issue identification to develop processes and training to reduce re-occurrence
Identifies, evaluates and resolves residential and commercial service affecting issues from the OLT to on premise devices
Ensures proficiency and complete understanding of FTTH systems and all related home components delivering video, data, voice and security services as well as residential Wi-Fi and home networking
Troubleshoot and resolve service failures related to computer hardware, software and internet
Compliant with safety procedures and requirements
Completes all other tasks and responsibilities, which may be reasonably required by supervisor
Qualification
Required
High School Diploma or equivalent required, Associates Degree in Internet Technologies or Engineering is preferred
Must have active and clean, non-restrictive, state issued driver's license in State where hired
Tech Level III or Level IV required. Tech must be able to work in the commercial environment
Must have minimum of 3-5 years' experience installing, testing and troubleshooting cable, phone and internet
Knowledge in various telecommunications systems and practices
Must have Fiber Optic Cabling experience
Cisco Certifications, CCT or CCENT entry level certificates and Microsoft Certifications, MCSA for Office
Ability to work days, weekends, evenings and holidays and participate with on-call rotation as needed
Preferred
Associates Degree in Internet Technologies or Engineering
Benefits
Comprehensive Healthcare/Dental/Vision Plans
401K Retirement Plan with Company Match
Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
Paid Volunteer Time
Paid Parental Leave
Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
Employee Referral Bonuses
Exclusive Entertainment Discounts/Perks
Company
Hotwire Communications Ltd
Hotwire Communications is a national leader in fiber optic technology, delivering advanced, customized telecommunications solutions to residential, commercial, senior-living, hospitality, and campus environments.
1001-5000 employees
H1B Sponsorship
Hotwire Communications Ltd has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Blackstone Group
2025-06-13Acquired
2021-04-29Private Equity
Leadership Team
Kristin Johnson Karp
Co-Founder & CEO
Recent News
Brookfield Infrastructure Partners LP
2025-11-08
2025-10-21
Company data provided by crunchbase