Bausch Health Companies Inc. · 1 day ago
Senior Field Services Engineering Tech - Los Angeles (Aesthetics Med Device)
Bothell, WA
Full-time
Hybrid
Senior Level
$34/hr - $45/hr
7+ years expBausch Health Companies Inc. is a global diversified pharmaceutical company committed to improving health outcomes for patients. The Senior Field Service Engineering Technician provides advanced technical support for Solta Medical systems, ensuring optimal system performance and customer satisfaction through installations, maintenance, and repairs.
BiotechnologyHealth CareMedicalPharmaceutical
Responsibilities
Follow documented Field Service Procedures
Use diagnostic tools, service aids, service documents and log files to troubleshoot, test and repair medical equipment (laser, RF and ultrasound)
Provide technical expertise for servicing Solta Medical equipment
Provide on-site field service including product installation, maintenance, upgrades, and repairs
Use proprietary software tools to review system log files for error evaluation, system troubleshooting, and field analysis
Use escalation process to inform Service Manager of unresolved issues and suggest performance improvements
Assist with service calls and email from customers, distributors, and internal personnel
Provide customer, distributor, and/or third-party training as necessary
Draft, maintain and train to service procedures and process documentation to support consistent field execution and compliance
Conduct technical and procedural training for third-party repair personnel and distributors to ensure proper service and maintenance of Solta systems
Manage parts and scheduling in the territory for timely service parts shipments
Maintain trunk stock parts inventory and replenishment to comply with established operating standards
Work with third-party service consultants for territory coverage of service repairs
Utilize Salesforce and ServiceMax to accurately record service activity, field actions, and case updates
Manage Salesforce / ServiceMax case workflows to ensure timely and complete case closure and communication with customers and internal teams
Acts as a mentor to members of the Product Support and Service organization
Be prepared to lead team meetings and act as interim manager when needed
Contribute to product specific meetings when asked with practical insight and detail as needed
Qualification
Required
Minimum HS degree or GED, preferred AA Degree in Electronics, Biomedical Engineering, or equivalent experience
Minimum 7+ years of previous field service
Medical Device: Experience with medical devices a plus
Regulatory: Working knowledge of FDA and/or QSR and/or experience in a regulated industry a plus
Risk Management: General knowledge of risk management for medical devices a plus
Design Control: General knowledge of design control process a plus
ESD: General knowledge of ESD environment
Self-starter, detail oriented, demonstrated ability to support customers with minimal supervision
Ability to use diagnostic test equipment
Ability and willingness to work with various teams including sales, marketing, engineering and manufacturing in the support of company products
Ability to produce results while working with multiple projects under tight deadlines
Excellent customer service and support skills
Ability to maintain inventory / service records and paperwork in a timely manner
Valid drivers license and acceptable driving record required
Approximately 50% travel on average required, mostly domestically but occasionally internationally
Advanced Ability to use Microsoft Windows software including Word, Excel, PowerPoint, Teams and Outlook
Individual must have excellent verbal and written communication skills and a demonstrated ability to communicate clearly and professionally
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Ability to read and understand company procedures
Ability to define problems, collect data, establish facts, draw valid conclusions and report on findings
While performing the duties of this job, the employee may be required to perform lifting tasks of up to 70 pounds for short durations
Duties of this job may involve standing and/or walking for extended periods of time
Duties also involve daily keyboard data entry
Specific vision abilities required by this job include close vision
Benefits
Comprehensive Medical (includes Prescription Drug)
Dental
Vision
Flexible Spending Accounts
401(k) with matching company contribution
Discretionary time off
Paid sick time
Tuition reimbursement
Parental leave
Short-term and long-term disability
Life insurance
Accidental death & dismemberment insurance
Paid holidays
Employee referral bonuses
Employee discounts
Company
Bausch Health Companies Inc.
Bausch Health Companies Inc.
5001-10000 employees
H1B Sponsorship
Bausch Health Companies Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (7)
2023 (4)
2022 (13)
2021 (4)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$7.4BKey Investors
Kohlberg Kravis Roberts
2025-05-21Post Ipo Debt· $2.52B
2025-03-25Post Ipo Debt· $3.08B
2023-07-07Post Ipo Debt· $600M
Leadership Team
Thomas J. Appio
Chief Executive Officer
Graham Jackson
SVP, Chief Quality Officer & Global Head Technical Operations
Recent News
2026-01-05
2025-12-24
2025-12-09
Company data provided by crunchbase