The University of Texas at Austin · 2 months ago
Customer Service Coordinator
UT MAIN CAMPUS
Full-time
Onsite
Entry Level
$48K/yr - $48K/yr
1+ years expThe University of Texas at Austin is a top public university in the U.S. seeking a Customer Service Coordinator for its Global Engagement department. The role involves supervising front desk operations, managing student workers, and providing administrative support for international student services.
Corporate TrainingEducationHigher EducationUniversities
Responsibilities
Coordinate all aspects of front desk activities and operations for Texas Global
Manage a team of 6-8 student workers
Oversee front desk operations to ensure all visitors are greeted with the highest level of customer service and professionalism
Serve international students and scholars and explain services, procedures, and guidelines
Assess visitors' needs and convey them to Texas Global staff accordingly
Serve as liaison between ISSS/Texas Global units and front desk staff
Regularly convene the Front Desk Advisory Committee, comprised of staff from ISSS and across Texas Global, to ensure consistent communication across units, determine areas of improvement, and review the upcoming calendar for events or deadlines that might impact front desk operations
Regularly solicit feedback from Texas Global units to assess the effectiveness of the front desk
Actively supervise front-line student workers and staff the front desk in their absence
Determine hiring criteria to identify high-performing student employees
Manage training program for newly hired student employees and provide ongoing training throughout the academic year
Communicate with each Texas Global and ISSS unit regarding needs for continuous training
Evaluate job performance and recommend corrections as necessary
Review and submit bi-weekly payroll documents
Serve as backup to the intercultural programming and initiatives administrative associate by providing administrative support for programs and events, including ISSS signature programs and international student orientation
Support event implementation and logistics, manage event registration and reservations, and disseminate program satisfaction surveys and compile results for evaluation
Collect receipts and track expenses associated with program budgets
Manage and update program inventory and supplies
With guidance from the assistant director, provide additional administrative support to ISSS units, including document review, Sunapsis/myIO administrative tasks, and email inbox support
Actively support the critical priorities and functions of ISSS and Texas Global
Regularly staff and support ISSS programs and events for the international population
Attend staff meetings and serve on internal and work groups to support the organization's mission
Qualification
Required
Bachelor's degree and one year of administrative experience or equivalent education and experience
Excellent customer service skills
Demonstrated proficiency working in a fast-paced environment
Ability to work both individually and as part of a team
Strong organizational, record-keeping, and documentation skills
Successful experience planning and organizing multiple projects simultaneously
Effective verbal and written communication skills to work effectively with populations representing different backgrounds, life experiences, and abilities
Experience delegating and supervising the work of others
Demonstrated adaptability with the use of various platforms in the performance of office functions
Relevant education and experience may be substituted as appropriate
Preferred
Intermediate-level skills in Word, Excel, and Outlook
Experience living or studying abroad
Some proficiency in a foreign language
Benefits
Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
Voluntary Vision, Dental, Life, and Disability insurance options
Generous paid vacation, sick time, and holidays
Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds
Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
Flexible spending account options for medical and childcare expenses
Robust free training access through LinkedIn Learning plus professional conference opportunities
Tuition assistance
Expansive employee discount program including athletic tickets
Free access to UT Austin's libraries and museums with staff ID card
Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card
Company
The University of Texas at Austin
The University of Texas at Austin is one of the largest public universities in the United States.
10001+ employees
H1B Sponsorship
The University of Texas at Austin has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (282)
2024 (210)
2023 (175)
2022 (186)
2021 (187)
2020 (190)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Republic Capital Group
2022-09-14Series Unknown
Leadership Team
Will Whiting
Chief Development Officer
Recent News
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