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Remington Hospitality · 2 days ago

Assistant Front Office Manager-Embassy Suites Philadelphia Airport

Philadelphia, PA

Full-time

Onsite

Mid Level

Remington Hospitality is seeking an Assistant Front Office Manager for their Embassy Suites Philadelphia Airport. The role involves ensuring exceptional guest relations, managing front office staffing, and resolving guest complaints to maintain high satisfaction levels.

HospitalityLeisureTourism

Growth Opportunities

Responsibilities

Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel

Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators

Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time

Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome

Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often

Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs

Assist the General Manager by handling special requests, group blocking and unusual circumstances

Qualification

MICROS systemGuest relationsStaff managementProblem solvingCommunication skills

Required

Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel

Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time

Resolve guest complaints, ensuring guest satisfaction in each interaction

Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome

Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often

Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs

Assist the General Manager by handling special requests, group blocking and unusual circumstances

Company

Remington Hospitality

Glassdoor4.1

A forward-thinking hospitality management company, Remington Hospitality is distinguished by its commitment to simply being the best, not the biggest, delivering hospitality, and creating value for every owner and customer, every time.

Founded in 1992