Dentsply Sirona · 1 day ago
Technical Support Specialist II
Charlotte, NC
Full-time
Hybrid
Entry, Mid Level
2+ years expDentsply Sirona is the world’s largest manufacturer of professional dental products and technologies. The Technical Support Specialist provides technical and application support, primarily on the phone, to system users and technicians, ensuring effective installation, operation, troubleshooting, and repair of dental equipment.
DentalEducationHealth CareManufacturingMedical Device
Responsibilities
Acquires and maintains technical knowledge, skills, and references, in all areas of the assigned products, to expertly install, operate, troubleshoot, and repair the equipment
Provides guidance and answers to customers calling in requesting assistance in installation, operation, troubleshooting, and repairing assigned products
Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems
Recommends or performs remedial actions to correct problems
Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication
Records all pertinent information received on product problems and complaints
Is a resource for other departments to request technical information and assistance regarding the assigned products
Provides instruction and training to customers and dealer personnel when necessary
Travels to perform service calls on problem equipment that local dental service technicians could not repair
Works on special projects as assigned
Performs other duties and assignments as requested to support the technical service function
Qualification
Required
Associate's degree or equivalent from a two-year college and a minimum of two years related experience or equivalent combination of education and experience
Must be experienced in troubleshooting computer hardware, Windows Operating Systems, and Applications and/or experience installing and troubleshooting computer networks
Candidates must be able to travel 10% to 50%, dependent on role
Candidates must have or be able to obtain a valid passport for limited international travel
Preferred
Experience in troubleshooting and servicing electromechanical equipment a plus
Direct customer interaction on the phone or in-person a plus
Company
Dentsply Sirona
Dentsply Sirona is a manufacturer of dental products and technologies.
10001+ employees
H1B Sponsorship
Dentsply Sirona has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (14)
2023 (7)
2022 (14)
2021 (9)
2020 (16)
Funding
Current Stage
Public CompanyTotal Funding
$550M2025-06-05Post Ipo Debt· $550M
1987-08-21IPO
Leadership Team
Daniel Scavilla
President and Chief Executive Officer
Matthew Garth
Chief Financial Officer
Recent News
2025-11-25
Company data provided by crunchbase