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Bond Vet · 2 days ago

Clinical Programs & L&D Manager

New York, NY

Full-time

Hybrid

Senior Level

$180K/yr - $220K/yr

5+ years exp

Bond Vet is on a mission to strengthen the human-animal bond through better pet care. The Clinical Programs & L&D Manager will lead initiatives to enhance clinical skills and develop programs that improve veterinary care consistency and quality.

Health CareMedicalPetPrimary and Urgent CareVeterinary

Hiring Manager

Laura Carlson

Responsibilities

Draft project charter or SOPs, checklists, and templates; partner with SMEs for accuracy

Support pilot as needed with clear success metrics and KPIs/SLAs. Launch with change-management guides including job aids, training materials, and hosting office hours. Publish a RACI so ownership is clear

Data stewardship: Choose appropriate data sources (LMS, Sheets, Domo), and analyze data to identify trends and insights that can inform decision-making. Translate results for clinical and executive audiences

Assess needs: Partner with the CVO, VP Medical Quality, Sr. Director of Nursing, and AMD/RMDs to identify needs and maintain role-based skills matrices (DVMs, nurses, clinic leaders)

Support onboarding design: Build 30/60/90 programs for doctors and nurses with competency checklists, shadowing guides, job aids and sign-off rubrics; keep a single, version-controlled onboarding hub

Leadership development: Co-create development curricula for clinic leaders (coaching, feedback, ER basics, workflow management), run cohort sessions, and coordinate speakers/SMEs

Build & deliver content: Draft slides and facilitator guides

Communication cascade: Publish simple update emails and calendars; notify leaders of onboarding status and upcoming deadlines; capture FAQs into job aids

Summarize programs and results with clear narratives, key metrics, and context tailored to clinicians, leaders, and executives. Help craft messaging for internal and external forums

Work across partner functions (Operations, TA, Marketing, Finance, Data/IT, Training) to align plans, timelines, and resourcing

Foster a culture of collaboration, accountability, and medical integrity across the region

Partner with clinic leadership to strengthen engagement, retention, and employee satisfaction

Maintain frontline proficiency with ~4-8 clinical shifts/month (based on discussion and project need), modeling protocol adherence (RECOVER, anesthesia, dentistry) and capturing cases to update curricula and SOPs

Harness the power of bedside insights, engage with the CVO and field leaders to pressure-test implications, and operationalize them into scalable programs and projects

Qualification

Doctor of Veterinary MedicineClinical experienceProgram developmentMedical operations leadershipInterpersonal skillsCommunication skillsData analysisTeam engagementPresentation skills