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Vans · 2 days ago

Vans: Digital/eCommerce Operations Coordinator

Costa Mesa, CA

Full-time

Hybrid

Entry Level

$60K/yr - $76K/yr

2+ years exp

Vans is a brand rooted in the lifestyle of skateboarding, aiming to inspire and empower individuals. The Digital Operations Coordinator will support eCommerce goals through documentation, testing, and operational excellence, ensuring a seamless customer experience.

ApparelE-CommerceFashionLifestyleManufacturingRetailShoesSporting GoodsSports

Responsibilities

Document eCommerce processes and maintain up-to-date standard operating procedures

Conduct bi-weekly business validation testing processes for website releases and enhancements, including preparation and execution of UAT testing scripts

Perform project management duties such as business requirements gathering, timeline and resource planning, user acceptance testing, and knowledge transfer to support the delivery of enhancements to our eCommerce technology

Coordinate with eCommerce executional teams, Technology Teams, Customer Care, Retail Operations, DC, and Logistics teams to ensure smooth resolution of technical issues and process execution

Perform regular testing to validate site functionality and promotional setups

Help prepare training materials and documentation for new features and processes

Assist in maintaining eCommerce reporting and KPIs. Partner with analytics teams to review site performance metrics and identify opportunities for improvement

Qualification

ECommerce operationsDocumentation processesUAT testingSalesforce Commerce CloudProject managementJiraConfluenceOrganizational skillsClear communicationCollaboration skillsAdaptability

Required

Understanding of eCommerce operations and technology

Experience with documentation and testing processes

Strong organizational skills and attention to detail

Ability to communicate clearly and collaborate across teams

Ability to thrive in ambiguity and adapt quickly to changing priorities, demonstrating flexibility in dynamic environments

2+ years of experience and professional achievements

Preferred

Familiarity with tools like Jira, Confluence, or similar is a plus

Familiarity with Sales Force Commerce Cloud a plus

Benefits

Incentive Potential : This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential.

Benefits at VF Corporation : You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com.