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Acadia Insurance (a Berkley Company) · 1 month ago

Casualty Claims Adjuster Tier III

AZ, Scottsdale - 7233 E Butherus Drive

Full-time

Hybrid

Mid Level

3+ years exp

Berkley One is a modern insurance provider focused on delivering personalized risk and claims management. The Casualty Claims Adjuster Tier III will handle moderately complex claims, ensuring quality and timely resolution while providing exceptional customer service.

Commercial InsuranceInsurance

No H1B

Responsibilities

Handle first and third-party personal lines auto, homeowner liability, bodily injury, first party medical/PIP, and auto physical damage claims of moderate complexity

Appropriately manage claims through coverage analysis, investigation, reserving and resolution

Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans

Negotiate claim settlements with attorneys and unrepresented claimants

Establish validity of claims submitted for payment through coverage research and contact with policyholders, claimants and outside parties

Research and locate additional information and documentation to investigate, evaluate and properly resolve claims

Write denial letters, reservation of rights, coverage disclaimers and other correspondence

Work with defense counsel and coverage counsel as needed

Maintain an effective diary system and document claim file activities in accordance with established procedures

Pro-actively manage file inventory to ensure timely resolution of cases

Deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers

Perform administrative functions such as expense accounts and time off reporting as required

Qualification

Liability claims handlingBodily injury claims handlingAuto physical damage claimsHigh Net Worth experienceAutomated claims systemsCustomer serviceEmpathyCuriosityExceptional communication skillsOrganizational skillsNegotiation skills

Required

Bachelors degree or equivalent work experience

Minimum 3 years of experience handling injury insurance claims with an emphasis in working with High Net Worth customers and experience with automated claims systems

Broad knowledge of auto, bodily injury, UM/UIM, and first party injury claims

Agile learner who can quickly absorb information and apply it to current business situations

Incredible empathy and understanding of the needs of customers, both insureds and their agents alike. You will be an excellent, pro-active advocate for Berkley One customers and are passionate about their brand experience

Exceptional oral and written communication skills. Your communication style is flexible to the situation. You communicate clearly and with a purpose

Calm under pressure. You have excellent organizational and negotiation skills, integrity, and great follow-through on tasks. You are comfortable challenging norms while working collaboratively with colleagues at all levels of the organization

You have a strong sense of accountability, fun and adventure

Natural curiosity. You love learning how things work and you are always looking for innovative improvements