Apply on Employer Site

Wellfleet · 1 month ago

Associate Broker Relationship Manager

United States

Full-time

Remote

Entry Level

$75K/yr - $90K/yr

2+ years exp

Wellfleet, a Berkshire Hathaway company, specializes in customer-centric accident and health insurance. The Associate Broker Relationship Manager will support the VP, BRM in managing broker relationships and accounts, ensuring broker satisfaction, and identifying new business opportunities.

Employee BenefitsHealth CareInsuranceInsurTechLife Insurance

Responsibilities

Maintain a current knowledge base of the insurance market and related company insurance products and services

Develop relationships with key brokers and their staff

Engage with Student Health leadership team to review the broker engagement strategy, including coordinating meetings, reward trips, annual meetings, and external communication campaigns

Lead presentations with brokers, including Wellfleet service initiatives, stewardship meetings, and renewal negotiations

Identify and direct applicable marketing support to provide relevant industry updates and value prop dissemination

Serve as a liaison with internal account management teams to address escalated service issues and support effective client satisfaction and positive impression/satisfaction with Wellfleet brand

Ensure that Wellfleet products are competitively positioned based on client needs, requests, and expectations

Collaborate with the Underwriting team to ensure product/service requirements are clearly understood, relevant claims information has been obtained, requested aspects are documented and accounted for, and marketplace competition positions are anticipated

Understand the clients’ product and service requirements and works with sales and product leadership to align Wellfleet’s product development, case set-up, underwriting and other internal resources and services to meet the clients’ needs

Accountable for identifying and closing opportunities to acquire new student health insurance clients and promoting Wellfleet’s value product to market

Understand the company sales goals, target profiles, retention and profitability modeling, and underwriting methodology

Conduct renewal negotiations with brokers to ensure retention of existing accounts

Assist in the internal communication of inter-departmental programs (Healthcare Optimization, Product, etc.) that require an external narrative to brokers to increase closed sales outcomes

Manage oversight of assigned renewal book of business to achieve company profitability targets

Perform other duties as assigned

Qualification

AccidentHealth InsuranceClient Services ExperienceAccount ManagementBroker Relationship ManagementMS Office SuitePresentation SkillsCommunication SkillsOrganizational SkillsInterpersonal SkillsSelf-Motivated

Required

Bachelor's degree in business or related field and 2+ years of relevant client services or account management experience or equivalent combination of education and experience

Possess and maintain an active and valid Accident, Health and Sales Producer license or have the ability to obtain required industry licensing

Ability to learn the business to effectively support the VP, BRM and team objectives

Demonstrated ability to communicate with external parties to develop long-term strategic relationships

Strong knowledge of health and accident insurance products

Comprehensive knowledge of administrative processes related to health insurance products, including policy filings, enrollment practices, waiver administration and audit, billing, invoicing and collections, claims reporting, analytics, underwriting practices, and customer service

Familiarity with purchasing practices in public and private higher education, including formal bid protocols, centers of influence on decision making, and networking avenues through local and national conferences, seminars, and industry events

Strong organizational skills and the ability to manage multiple tasks with competing priorities in a fast-paced environment

Self-motivated with the ability to work independently, with very little supervisory direction

Demonstrated presentation skills and public speaking skills with the ability to effectively provide information, sales reports and benefit plans in a professional manner

Exceptional verbal and written communication skills

Strong interpersonal and communication skills with the ability to work effectively with both internal team members, cross department business areas and external stakeholders

Proficient MS Office Suite, specifically Word, Excel, PowerPoint, and Outlook

Ability to effectively utilize applicable company systems

Ability to travel nationally to client locations

Preferred

Knowledge of insurance within the higher education industry

Benefits

Life, health and dental, vision, 401K retirement plan, short- and long-term disability coverage, flexible/dependent care spending account, tuition reimbursement, and business casual dress

Medical, vision and dental insurance options

Life and accident insurance

401(k)

Short-term and long-term disability insurance