Thatch · 1 month ago
IT Support Administrator
Austin, Texas, United States
Full-time
Onsite
Mid Level
$90K/yr - $115K/yr
3+ years expThatch Health is a fast-growing healthcare technology company that emphasizes the importance of technology in its operations. As an IT Support Administrator, you will be responsible for providing expert support for various technology tools, managing the employee lifecycle experience, and enhancing operational efficiency through automation.
Health CareInformation TechnologyPaaSSoftware
Responsibilities
Provide expert support for our technology stack including Macs, iOS, Android, Rippling MDM/SSO, 1Password, Google Workspace, Microsoft Office, Slack, Zoom, Linear, and Notion
Own the complete employee lifecycle experience from onboarding through offboarding, managing access control, hardware provisioning, and ensuring audit-ready documentation
Build and maintain a comprehensive knowledge base that empowers employees to solve common issues independently
Identify opportunities to automate repetitive IT tasks, improving efficiency and reducing manual overhead
Partner with the IT Lead and cross-functional teams to support company-wide initiatives and maintain our security posture
Qualification
Required
3-5 years of hands-on IT support experience in a corporate environment
Certification in Network+, Security+, JAMF, Bettercloud, Okta, or comparable credentials
Deep understanding of SSO, 2FA, passkeys, and password management systems
Strong knowledge of security principles and best practices with proven ability to implement them
Excellent follow-through and organizational skills—you never let tasks fall through the cracks
Preferred
Self-motivated individuals who can work independently with minimal supervision and take ownership of projects from start to finish
Quick learners who can master new technologies with minimal guidance
Patient communicators with flexible, inclusive interpersonal skills who genuinely enjoy helping others
Problem-solvers who are resilient in learning from mistakes and view technical challenges as opportunities
People who thrive in fast-paced environments and can adapt quickly to changing priorities
Company
Thatch
Thatch is a health benefits platform that lets businesses offer flexible healthcare through a monthly allowance and curated health services.
51-200 employees
H1B Sponsorship
Thatch has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$84MKey Investors
Index Ventures
2025-04-03Series B· $40M
2024-09-05Series A· $38M
2023-02-15Seed· $5.6M
Leadership Team
C
Chris Ellis
Co-founder and CEO
Adam Stevenson
Co-Founder and President
Recent News
2025-12-16
Company data provided by crunchbase