Pomeroy · 1 day ago
Deskside Support Technician
Hazelwood, MO
Full-time
Onsite
New Grad, Entry LevelPomeroy is a technology support company seeking a Deskside Support Technician. The role involves troubleshooting and resolving client technology-related problems for Windows and Macintosh desktops/laptops while ensuring effective communication and support for clients.
Consulting
Responsibilities
Troubleshoot any problems or issues that arise with Windows and Macintosh desktops/laptops from the network drop to the desktop/laptop excluding security patches/updates
Respond to alert notification or escalation of an issue from members of the VACO ITSS team, determining the probable cause of the issue and taking appropriate intervention actions to restore the Windows and Macintosh desktop/laptop to operational status
Support the Mac operating system and various Apple tools and applications
Provide operating system updates for Macintosh desktops/laptops
Provide graphical user interface-level assistance with Mac OS X Server configuration and server administration
Support MAC in Windows XP environment (virtual); also Mac OS, including the Mac OS X Server and Server Essentials
Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system
Add virtual desktop client to Office 2007 / Office 2010
Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required
Assist with identification and remediation of Windows and Macintosh desktop/ laptop already infected with computer virus
Assist with creation and distribution of 'clean-up kits' (including instructions and other user documentation) for Windows and Macintosh remote laptops
Load, configure, and update Virtual Private Network (VPN) and RESCUE software on desktop/laptop as required
Assist with creation of a knowledge base of problem remediation
Disconnect and/or reconnect desktop and peripherals in support of office moves within the Clients Campus; and
Assist in the creation of IT customer support notices and alerts, both verbal and written, on an as needed basis
Qualification
Required
Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines
Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user
Must possess exceptional written and verbal communication skills (in English)
Ability to quickly learn and acquire expertise in client's custom applications
Self-starter, strong organizational skills and ability to prioritize workload -- someone who is energized by helping people and making things happen
Excellent understanding of technology and the role of the 'client' in relation to the larger IT infrastructure
Team player who is invested in and strives to maximize team/department performance
The ability to lift and move 35 pounds
Preferred
Knowledge of CA USD preferred -- experience with similar ticket-tracking/request system workflow tool considered
Company
Pomeroy
Technology is mission-critical to your business so it must work — continuously.
Founded in 1982
1001-5000 employees
H1B Sponsorship
Pomeroy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clearlake Capital Group
2015-10-26Acquired
2013-07-01Private Equity
Leadership Team
Bob Watts
Chief Executive Officer
Tom Signorello
CEO
Recent News
2025-10-09
thecanadianpressnews.ca
2025-08-26
Company data provided by crunchbase