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International Workplace Group plc · 1 month ago

Account Manager Inside Sales

Addison, TX

Full-time

Hybrid

Mid Level

International Workplace Group plc is the world’s largest provider of flexible workplace solutions, established in 1989 and based in Luxembourg. The Inside Sales Account Manager will work closely with customers to understand their business needs, upsell IWG solutions, and maintain strong business relationships to ensure customer satisfaction and retention.

CommercialVirtual Workforce

Responsibilities

Ability to up & cross sell a selection of our solutions

Understand customers needs, build strong relationships to unlock commercial potential

Ability to work with fixed contact strategy and event driven sales interactions

Listen to customers feedback, communicate the value of Regus, and design solutions to help them grow their business

Provide personalized, positive support that aligns with our company brand and voice, directly impacting our customer retention

Handle inbound and outbound calls and other methods of communication (e.g. email) to existing customers including follow-up calls to understand, educate, and renew business

Manage sales process: sell all product lines and close deals

Work efficiently (high volume) and effectively (good sales and customer feedback) on all Key Performance Indicators in line with company procedures and guidelines

Take ownership of your results by driving high quality customer service resulting in meeting or exceeding the monthly goals associated with the Save role every month

Accurately record notes clearly in all relevant systems

Recommend improvements that will positively impact sales and efficiency

Perform other duties as assigned

Proactively check customers spend report for sales opportunities

Dealing with any MyRegus (online account) issues

Manage billing and invoicing enquiries

Make sure the client onboarding has been completed

Handle any new business or client renewals

Create manual agreements for new business

Work efficiently with the centre team for any internal moves

Raise tickets for any IT/Telecom queries

Qualification

B2B sales experienceCustomer retentionNegotiation skillsCRM systems familiarityMS Office proficiency

Required

Proven track record of customer retention, selling products or service solutions within a business-to-business sales environment

Rounded sales and service skills (Not a pure 'cold caller')

Professional and clear communication skills with the ability to build rapport with a customer quickly over the phone

Excellent telephone demeanor

Supports business unit's goals and demonstrates positive attitude toward others; will assist in all areas as needed

Proven negotiation skills

Intermediate level of MS office; Word, Excel, PowerPoint and Outlook

Maintains high productivity/activity level

Flexibility to work the hours required. (Can involve early and late shifts with possible weekend work)

Willingness to go beyond the job description to meet business goals

Preferred

Familiarity with CRM systems a plus

Company

International Workplace Group plc

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IWG: the world’s leading platform for work, revolutionising how and where people work IWG (International Workplace Group) is the global leader in hybrid and platform working.

Founded in 1989