Customer Service Representative jobs in United States
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NVA General Practice · 1 day ago

Customer Service Representative

positionClarksville, TN
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

NVA General Practice is a veterinary clinic seeking a Customer Service Representative who thrives in a fast-paced, client-focused medical environment. The CSR will be responsible for providing excellent client service, managing communications, and supporting the veterinary team while ensuring a welcoming experience for clients and their pets.

HospitalMedicalPetVeterinary
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H1B Sponsor Likelynote

Responsibilities

Provide excellent and expeditious client service both in person and over the phone
Greet clients, answer questions, and offer support in a friendly and professional manner
Process incoming and outgoing patients, handle billing and payments, and manage invoices and estimates
Answer and triage phone calls, including emergency cases and routine inquiries
Manage scheduling, voicemails, emails, and other communication platforms (e.g., AllyDVM, Express ER)
Maintain accurate client and patient records within the practice management software
Handle incoming and outgoing mail and organize clinic communications
Monitor and maintain cleanliness of the client waiting area and lobby
Educate clients on basic animal care, vaccines, wellness plans, and preventative medications
Escalate complex issues to senior staff or management when necessary
Support the veterinary team with basic patient handling and care as needed

Qualification

Veterinary customer serviceCommunication skillsClient communication softwareBasic animal care knowledgeMultitaskingTeam player

Required

Minimum of 2-3 years of experience in a veterinary, medical, or healthcare-related customer service role
Strong verbal and written communication skills
Proficient with Excel, digital records, and client communication software
Detail-oriented, dependable, and capable of multitasking under pressure
Knowledgeable in basic animal care and veterinary procedures
Passion for educating clients and delivering high-quality care experiences
Team player with a professional, compassionate demeanor

Preferred

Prior experience in a walk-in or fast-paced medical/veterinary clinic
Confident discussing preventative care, treatment recommendations, and common veterinary concerns
Interest in growing within the veterinary field and supporting clinic goals

Benefits

Medical
Dental
Vision
A 401k with employer match
Paid time off (including sick time)

Company

NVA General Practice

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At NVA General Practice, we’re on a mission to give every pet their best life.
dateFounded in 1996
location
Agoura Hills, California, USA
people-size10001+ employees
web-link
https://www.nva.com/

H1B Sponsorship

NVA General Practice has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (6)
2022 (3)
2021 (6)
2020 (2)

Funding

Current Stage
Late Stage
Total Funding
$128M
Key Investors
OMERS Private EquitySummit Partners
2019-06-17Acquired
2017-07-07Private Equity
2007-05-01Private Equity· $128M

Leadership Team

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John Bruno
Chief Executive Officer
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Recent News

Pet Age
National Veterinary Associates Appoints Leslie Storms as President, Ethos Veterinary Health
2025-12-01
Morningstar.com
FCPT Announces Acquisition of a Five Property Veterinary Clinic Portfolio for $13.8 Million
2025-11-11
MarketScreener
Four Corners Property Trust Announces Acquisition of A Five Property Veterinary Clinic Portfolio for $13.8 Million
2025-11-11
Company data provided by crunchbase