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Databricks · 5 hours ago

Delivery Solutions Architect - Public Sector

United States

Full-time

Remote

Senior Level

$161K/yr - $226K/yr

5+ years exp

Databricks is on a mission to empower customers to solve the world's toughest data problems using their Data Intelligence Platform. The Delivery Solutions Architect will collaborate with sales and engineering teams to drive customer success and maximize the value of Databricks workloads, while also serving as a technical lead across all products post-sale.

AnalyticsArtificial Intelligence (AI)Data StorageInformation TechnologyMachine Learning

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Engage with Solutions Architects to understand the full use case demand plan for prioritised customers

Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts

Be the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to consume Databricks

Be the first contact for any technical issues or questions related to the production/go-live status of agreed-upon use cases within an account, oftentimes services multiple use cases within the largest and most complex organizations

Leverage both Shared Services, User Education, Onboarding/Technical Services, and Support resources, along with escalating to expert-level technical experts, to build the right tasks that are beyond your scope of activities or expertise

Create, own, and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals

Navigate Databricks Product and Engineering teams for new product Innovations, private previews, and upgrade needs

Develop an execution plan that covers all activities of all customer-facing technical roles and teams to cover the below work streams:

Main use cases moving from ‘win’ to production

Enablement/user growth plan

Product adoption (strategy and activities to increase adoption of Databricks’ Lakehouse vision)

Organic needs for current investment (e.g. cloud cost control, tuning & optimization)

Executive and operational governance

Provide internal and external updates - KPI reporting on the status of usage and customer health, covering investment status, important risks, product adoption and use case progression - to your Technical GM

Qualification

DataAI experiencePythonSQLScalaSolution architectureTechnical project managementCustomer success experienceStakeholder managementBusiness analysisCommunication skillsProblem-solving skills

Required

U.S. Citizenship (required due to Public Sector client support)

5+ years of experience where you have been accountable for technical project/program delivery within the domain of Data and AI and where you can contribute to technical debate and design choices with customers

Programming experience in Python, SQL or Scala

Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role

Understanding of solution architecture related to distributed data systems

Understanding of how to attribute business value and outcomes to specific project deliverables

Technical program, or project management, including account, stakeholder and resource management accountability

Experience in resolving complex and important escalations with senior customer executives

Experience conducting open-ended discovery workshops, creating strategic roadmaps, conducting business analysis and managing delivery of complex programmes/projects

Track record of overachievement against quota, Goals or similar objective targets

Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience

Can travel up to 30% when needed