ClearFuze Networks, Inc. ยท 3 months ago
On-Site Help Desk Engineer
ClearFuze Networks - Santa Monica
Full-time
Onsite
Entry, Mid Level
$25/hr - $40/hrClearFuze Networks, Inc. is dedicated to providing custom IT solutions for growing businesses. The On-Site Help Desk Engineer will deliver high-quality technical support, manage incoming tickets, and ensure minimal disruption to client operations while maintaining system stability.
ConsultingInformation ServicesInformation Technology
Responsibilities
Provide top notch support for client inquiries via phone, email, or remote tools
Troubleshoot and resolve hardware, software, and network issues both remotely and on-site
Configure and support user devices, including desktops, laptops, printers, and mobile devices
Document, categorize, and prioritize incoming tickets
Escalate complex or unresolved issues to the escalations engineer, service desk manager, or vendor resources as needed
Track and manage incidents through their lifecycle in the ticketing system
Deliver clear and timely updates to clients regarding ticket status
Provide end-user training and best practices as necessary
Perform routine system checks, ensuring the health and security of client environments
Monitor the performance of client systems, networks, and applications to proactively identify potential issues
Ensure the stability and optimal performance of centralized services, including file servers, backups, and cloud-based applications
Identify and recommend improvements or optimizations for client systems to enhance performance and reliability
Ensure compliance with SLA terms, security policies, and best practices
Maintain detailed documentation of tickets, troubleshooting steps, and solutions
Qualification
Required
Strong technical skills in troubleshooting hardware, software, and network issues
Ability to communicate effectively with clients
Experience in managing incoming tickets and incident management
Proficiency in configuring and supporting user devices, including desktops, laptops, printers, and mobile devices
Experience with ticketing systems for tracking and managing incidents
Ability to deliver clear and timely updates to clients regarding ticket status
Experience in providing end-user training and best practices
Knowledge of routine system checks and monitoring for health and security of client environments
Ability to monitor performance of client systems, networks, and applications
Experience in ensuring compliance with SLA terms, security policies, and best practices
Strong documentation skills for maintaining detailed records of tickets and troubleshooting steps
Company
ClearFuze Networks, Inc.
Whether you need employee onboarding support, stronger cybersecurity, or virtual CIO services, ClearFuze creates custom IT solutions that help growing businesses thrive in Los Angeles and beyond.
Founded in 2002
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Magan LaFleur
Client Success Partner
Company data provided by crunchbase