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Esquire Bank · 2 weeks ago

Assistant Vice President - Merchant Services Operations

Jericho, NY

Full-time

Onsite

Mid Level

$100K/yr - $150K/yr

3+ years exp

Esquire Bank is seeking an Assistant Vice President for their Merchant Services division. This leadership role involves managing operational support functions, overseeing BIN and ISO conversions, and enhancing customer service for merchant accounts.

BankingFinanceFinancial Services

Responsibilities

Manage Bank Identification Numbers (BIN) and Independent Sales Organizations (ISO) conversions from inception to completion

Obtain BIN/ICAs and initial set ups for new or converting customers

Answer and track customer service requests for our merchant business and work with the ISOs/Agents/Merchants directly to resolve issues and requests

Provide ISO support to our business partners by coordinating and managing projects with internal and external team members

Identify operational inefficiencies, improve processes, automate tasks, and develop new solutions

Operate within processor and gateway systems and perform data entry for new merchant accounts, boarding support, and account maintenance requests

Work directly with processors, platform partners, gateways, and third-party providers to create accounts and successfully board and activate them

Work with ISOs/Agents/Merchants on boarding edits reported to Esquire by the card brands

Research and troubleshoot issues for our partners and merchants on both internal and external systems and POS equipment

Assist in setting up users and approving requests in card brand systems

Ensure that all activities are performed in compliance with federal, state and Bank Secrecy Act regulatory requirements

Qualification

Payment processing experienceAnalytical skillsProject managementPayment industry knowledgeMicrosoft Office SuiteCommunication skillsTime managementProblem-solvingAttention to detail

Required

Bachelor's degree preferred and/or relevant advanced education

Payment's industry knowledge is necessary with specific knowledge of payment processors and platforms

Proven operator: 3+ years of experience in payment processing boarding, deployment, customer service, implementation, POS terminals and gateways

Excellent analytical and decision-making skills. Ability to demonstrate a high level of attention to detail

Proven ability and experience in implementing large strategic initiatives with significant technology and operational components

Strong sense of prioritization & ability to execute against deliverables. Able to take personal accountability for projects & issue resolution

Energetic self-starter with proven business maturity and professionalism

Outstanding project, organization, and time management skills

Demonstrated ability to successfully implement and manage complex initiatives involving multiple constituents

Proven track record of driving results and managing multiple demands, competing priorities, and setbacks with demonstrated composure and resilience in a demanding and dynamic environment

Superior written and oral communication skills

Ability to assess results and identify and translate areas of opportunity into tactical actions and business strategies

The ideal candidate should enjoy working in a fast-paced, high energy and continuously evolving environment

Proficient with Microsoft Office Suite products