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All-Stat Portable · 1 month ago

Client Services Representative - 2:00PM to 10:30PM

Skokie, IL

Full-time

Onsite

New Grad, Entry Level

$17/hr - $20/hr

All-Stat Portable is a premier full-service portable diagnostic company that has been providing services since 1978. They are seeking a Client Services Representative to manage communication for emergency and non-emergency calls, enter orders, and coordinate technician routing to ensure timely and efficient service delivery.

Health DiagnosticsMedicalMedical Device

Responsibilities

Intake orders from clients and customers via phone and other electronic methods for a 24/7 call center environment

Enter all orders in medical tracking system and maintain logs and other information

Place outbound calls to provide status updates and relay positive results

Assist technicians/nurses with troubleshooting

Dispatch orders for all services for All-Stat Portable, including monitoring technician/nurse routes, exam status, and exam priority status, to ensure the fastest turnaround times

Create CD images upon request and distribute appropriately

Maintain communication with technicians/nurses and inform them of any pertinent order information, obstacles or requirement that is imperative for the successful completion of the exam

Address problems and requests by transmitting information, providing solutions, or notifying the appropriate person

Provide field techs with information about orders, traffic, obstacles and requirements

Grant online access to outside medical professionals

Correct and modify issues with exams or order information

Display a sense of urgency while providing the highest level of customer service and representing All-Stat Portable in the most courteous and professional manner

Qualification

Communication skillsOrganizational skillsCustomer service experienceMedical dispatch experienceMultitasking abilityUse computer systemsAttention to detailInterpersonal skills