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Mercury · 1 day ago

Senior Strategic Operations Program Manager - Investment Products

United States

Full-time

Remote

Senior Level

$161K/yr - $201K/yr

Mercury is building a complete financial stack for startups and is expanding its Strategic Operations team to manage key initiatives for its investment products. The Senior Strategic Operations Program Manager will coordinate large, cross-functional programs, ensuring compliance and alignment with business goals while driving value for internal teams and external partners.

BankingFinancial ServicesFinTech

Responsibilities

Own coordination and communication through large, strategic initiatives across our investment products, maintaining clarity on the initiative’s workstreams, progress, blockers and next steps

Work directly with senior leaders and with cross-functional partners to manage the complexity of new investment initiatives, and ensure that all relevant internal, external, and business needs are accounted for

Ensure investment initiatives are tracking towards complete compliance with external partners and federal and state regulators

Drive swift and thorough responses to incidents, keeping customers and internal teams’ needs top-of-mind

Design and implement business and operational systems and processes to simplify operations and support rigorous decision making

Be an integral part of annual planning, helping to ensure that Treasury priorities are aligned to company goals

In some cases, partner with Mercury’s data teams to drive analysis and research that will help inform strategy to support high-quality long-term decisions

Qualification

Investment product knowledgeStakeholder managementStrategic project managementRegulatory complianceData analysisCommunication skillsTime managementProblem-solvingAdaptability

Required

Have demonstrated experience leading strategic projects or programs, such as in consulting, Product Management, Program Management, Strategic Operations, Chief of Staff, or other applicable roles

Experience and a deep understanding of broker-dealers, registered investment advisers, or other investment products, especially those offered by Fintechs

Familiarity with securities regulators, including FINRA and the SEC

Exceptional stakeholder management skills, with the ability to effectively communicate and influence across various lines of business and senior-level stakeholders, and navigate teams through complex situations

Ability to work independently to identify issues, and proactively propose, build and implement solutions to address them from the ground-up

Comfortability working in an ambiguous, fast-paced environment, with a strong understanding of when to escalate urgent issues, and to whom

Have a knack for building structure and docs to track large initiatives (Google Sheets, Notion, Linear), and comfortability with manipulating, tracking, and interpreting data

Have brought structure and simplicity to a variety of complex and ambiguous business problems

Demonstrate a strong sense of ownership, and can approach new problems with curiosity and first-principles thinking

Excellent oral and written communication skills, and time management skills

Be comfortable operating in a highly-regulated, rapidly evolving, and sometimes ambiguous environment