Cincinnati Metro · 1 month ago
Quality Assurance / Quality Control Specialist
Cincinnati, OH
Full-time
Onsite
Mid Level
3+ years expCincinnati Metro is seeking a Quality Assurance / Quality Control Specialist to ensure the care and maintenance of transit coaches and non-revenue vehicles. The role focuses on developing quality assurance processes, performing audits, and ensuring compliance with regulatory requirements to provide reliable service.
GovernmentPublic TransportationTransportation
Responsibilities
Develop and administer comprehensive Quality Assurance/Control program
Define and map standardized QA/QC processes to ensure highest quality and efficiency possible, with key emphasis on safety
Develop and administer Audit Reporting process
Provide management report of findings, trends, and analysis
Perform audits of all internal maintenance processes, job plans, records to increase quality and consistency and minimize waste
Audit of component repair and overhaul and parts processing used to accomplish maintenance functions to include issues and returns to improve maintenance efficiency and reduce turn times and unnecessary inventory
Responsible to monitor and maintain regulatory requirements generated by the FTA, DOT, ODOT, and/ or any other regulatory requirements that may be pertinent to the maintenance department
Technical Publications: Responsible to monitor, update and maintain all Technical and regulatory publications to include any OEM published materials that pertain to our fleet
Edit and format documents to comply with company standards and applicable technical manuals and regulatory requirements
Provide ongoing development of standards and process improvements
Responsible to evaluate and implement vehicle and component modifications to reduce operating costs and improve efficiency
Ensure quality maintenance is performed in accordance with the vehicle manufacturer’s technical data and that all required safety procedures are followed
Develop and maintain accurate process to track all fleet defects and their status
Develop and maintain a valid deferred maintenance program, to allow scheduling to effectively repair them in a time effective manner
Responsible for maintaining all fleet maintenance records, reviewing them for accuracy and completion, and archiving them to meet our internal and FTA records retention requirements
Lead analysis and facilitate process redesign and improvement measures for the maintenance department
Review all Departmental invoicing for accuracy and completeness
Review and maintain master contract list for maintenance department, manage contract applications, monitor performance, and renew or replace as necessary for the needs of the department to maintain currency and compliance standards
Act as liaison with OEM and vendors and product support organizations to ensure expeditious resolution to technical and safety issues
Additional departmental functions may be added by the Director of Maintenance at any time they are identified and fit within the scope of the Technical Operations
Enforce safety and security regulations, as well as, compliance to Metro's policies and procedures
Adhere to proper preventive maintenance schedules and practices for all vehicles and equipment
Responsible for fostering positive Labor and Management relations
Schedule work, assign responsibilities, provide daily oversight to direct reports if assigned
Evaluate and improve work practices, work flow, and equipment
Provide and/or input information to the maintenance management system
Prepare weekly and monthly performance reports, and if necessary develop routine and special reports
Monitor and control inventory to efficiently meet area needs
Operate within Budget
Facilitate the development of strategies to meet or exceed organizational and department performance goals and objectives, monitor results, and recognize employee, department and organization accomplishments
Oversee the continued development of all maintenance employees to keep them abreast of new technologies; oversee and direct the development of Maintenance Management employees’ skills and understanding of procedures and policies, developing, implementing, monitoring and overseeing adherence to performance standards
Model, facilitate and encourage exemplary internal and external customer service, open communication, collaboration, participation and professional development among staff
Provide a positive work environment that does not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran
Ability to work in compliance with Metro's safety and security policies
Perform other duties as assigned
Qualification
Required
Develop and administer comprehensive Quality Assurance/Control program
Define and map standardized QA/QC processes to ensure highest quality and efficiency possible, with key emphasis on safety
Develop and administer Audit Reporting process
Provide management report of findings, trends, and analysis
Perform audits of all internal maintenance processes, job plans, records to increase quality and consistency and minimize waste
Audit of component repair and overhaul and parts processing used to accomplish maintenance functions to include issues and returns to improve maintenance efficiency and reduce turn times and unnecessary inventory
Responsible to monitor and maintain regulatory requirements generated by the FTA, DOT, ODOT, and/ or any other regulatory requirements that may be pertinent to the maintenance department
Technical Publications: Responsible to monitor, update and maintain all Technical and regulatory publications to include any OEM published materials that pertain to our fleet
Edit and format documents to comply with company standards and applicable technical manuals and regulatory requirements
Provide ongoing development of standards and process improvements
Responsible to evaluate and implement vehicle and component modifications to reduce operating costs and improve efficiency
Ensure quality maintenance is performed in accordance with the vehicle manufacturer's technical data and that all required safety procedures are followed
Develop and maintain accurate process to track all fleet defects and their status
Develop and maintain a valid deferred maintenance program, to allow scheduling to effectively repair them in a time effective manner
Responsible for maintaining all fleet maintenance records, reviewing them for accuracy and completion, and archiving them to meet our internal and FTA records retention requirements
Lead analysis and facilitate process redesign and improvement measures for the maintenance department
Review all Departmental invoicing for accuracy and completeness
Review and maintain master contract list for maintenance department, manage contract applications, monitor performance, and renew or replace as necessary for the needs of the department to maintain currency and compliance standards
Act as liaison with OEM and vendors and product support organizations to ensure expeditious resolution to technical and safety issues
Additional departmental functions may be added by the Director of Maintenance at any time they are identified and fit within the scope of the Technical Operations
Enforce safety and security regulations, as well as, compliance to Metro's policies and procedures
Adhere to proper preventive maintenance schedules and practices for all vehicles and equipment
Responsible for fostering positive Labor and Management relations
Schedule work, assign responsibilities, provide daily oversight to direct reports if assigned
Evaluate and improve work practices, work flow, and equipment
Provide and/or input information to the maintenance management system
Prepare weekly and monthly performance reports, and if necessary develop routine and special reports
Monitor and control inventory to efficiently meet area needs
Operate within Budget
Facilitate the development of strategies to meet or exceed organizational and department performance goals and objectives, monitor results, and recognize employee, department and organization accomplishments
Oversee the continued development of all maintenance employees to keep them abreast of new technologies; oversee and direct the development of Maintenance Management employees' skills and understanding of procedures and policies, developing, implementing, monitoring and overseeing adherence to performance standards
Model, facilitate and encourage exemplary internal and external customer service, open communication, collaboration, participation and professional development among staff
Provide a positive work environment that does not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran
Ability to work in compliance with Metro's safety and security policies
Perform other duties as assigned
Communications - Excellent verbal, writing and non-verbal skills
Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations
Employee Development - Competent in assessing employee skills: coaches, delegates, and supports employee development
Provides constructive feedback
Leadership - Energetic, innovative self-starter, committed to continuous improvement and creative problem-solving
Professional Integrity - Exhibits and values commitment, leadership, accountability, diversity, honesty, fiscal responsibility, and the ability to maximize resources
Proficiency - Able to multi-task, plan and measure results, create and analyze data, excellent computer skills, accuracy and attention to detail, excellent project management skills
Associate's Degree (two year college or technical school) or equivalent
Three or more years' experience in Metro maintenance area
Working knowledge of procurement/inventory system, payroll and timekeeping applications, internet, email, and applications for word processing and spreadsheets
Working knowledge of coach technology, coach maintenance, diesel technical training, and maintenance management system
Excellent communication skills
Preferred
Prefer three years of quality control/assurance experience
Company
Cincinnati Metro
The Southwest Ohio Regional Transit Authority (SORTA) is a tax-supported, independent political subdivision of the State of Ohio and is a government entity.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Donna Adkins
Chief Administrative Officer
John Ravasio
Chief Operations Officer
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