Apply on Employer Site

WSA – Wonderful Sound for All · 1 month ago

Lead Generation Specialist

Coral Springs, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

WSAudiology is a global leader in the hearing aid industry, and they are seeking a Lead Generation Specialist to engage and qualify potential hearing-aid candidates. The role involves educating clients about hearing health, conducting screenings, and scheduling consultations with hearing professionals.

ElectronicsIndustrialManufacturingMedical Device

Responsibilities

Engage & Educate(Inreach): Approach members in high-traffic areas (near pharmacy, optical, entrances) using approved openers and educational tools to spark conversations about hearing health

Screen & Qualify: Perform quick, non-diagnostic hearing checks (using tablet-based apps or handheld devices) to identify potential candidates

Book Appointments: Secure same-day or future bookings for free, full diagnostic evaluations with on-site audiologists or hearing instrument specialists

Maintain current and accurate client information in TCM including but not limited to address, phone, email, and physician. Exercise confidentiality as it relates to all business and client information

Communicate effectively via telephone, e-mail, text, and postal mail with clients. Retrieve phones messages and prioritizing return phone calls

Performance Tracking & Reporting: Log every interaction in Tracking Tool, and provide real-time feedback on member objections/FAQ trends. Performance Tracking: Hit monthly SQL (Sales Qualified Lead) targets; report on Show Rate, Conversion Rates, and Flow Through

Event Activation: Staff weekend demo tables, health fairs, and “Hearing Health Days” with games, giveaways, and live demos. Merchandising: Maintain clean, branded kiosk/demo areas; restock brochures and swag

Maintain a quiet, professional, and friendly environment during business hours. Our clients typically have a hearing need and require clearly annunciated communication, and proper grammar with written communication (email, text, etc)

Time Management: Since the role supports multiple locations it is important to manage time effectively ensuring high levels of communication with: the providers onsite at each location; clients in multiple centers; and report on daily progress

Compliance: Adhere to HIPAA, Host environment policies, and state regulations for hearing screenings

Work within a team environment with other members of the center staff to achieve goals established by regional and senior leadership teams. Respond to all inquiries in a timely manner. Attend all required meetings and trainings

Qualification

B2B lead generationSales experienceCustomer interactionHearing industry experienceDetail-orientedMulti-taskingProfessional demeanorWillingness to learnBilingual (Spanish/English)Empathetic communicationTime management