360care ยท 1 month ago
Helpdesk Tech
US-OH-Perrysburg
Full-time
Onsite
Entry Level
1+ years exp360care is a company focused on providing IT services, and they are seeking a Helpdesk Tech to assist with technical support and troubleshooting. The role involves responding to service requests, diagnosing issues, and maintaining IT systems to ensure efficient operations.
CommunitiesElder CareHealth Care
No H1B
Responsibilities
Respond to IT service requests to our contact center via email, chat and/or customer-facing portal
Assist with analytical and problem-solving process to troubleshoot, isolate and diagnose issue and implement solutions
Install, modify, update and/or repair computer hardware and software configurations, settings and permissions
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), WiFi and other networks
Assist with installing and testing computer peripherals
Follow up and gather feedback from team members to ensure resolution of issue
Assess patterns and determine root cause for recurring problems
Record all instances and time spent in ticketing software
Communicates and recommends solutions to supervisor and peers
Interact regularly with internal and external IT partners
Reacts positively to change, supports implementations and other project tasks/duties
Develop and update knowledge base and training materials
Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy
Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times
Reacts positively to change and performs other duties as assigned
Qualification
Required
1+ years of industry knowledge and experience
Analytical and problem-solving skills to troubleshoot and diagnose issues
Multitasking skills to assist multiple team members and tasks at once
Time management skills to organize and provide updates/fixes within a committed timeframe
Ability to work effectively independently, with other IT team members and management
Must be self-motivated with a strong desire to further develop skills, excel and achieve results
Strong communication skills, both written and verbal to gather information from team members and explain complex technical concepts in simple terms
Company
360care
360care is an administrative services company that links senior care communities and ancillary providers.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Nate Bellinger
President and Chief Executive Officer
Karen Eckel
Chief Marketing Officer
Company data provided by crunchbase