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Veteran Benefits Guide · 1 month ago

Senior System Administrator

Las Vegas,NV,US

Full-time

Onsite

Senior Level

5+ years exp

Veteran Benefits Guide (VBG) is a company dedicated to supporting U.S. Veterans in navigating disability benefits. They are seeking a Senior System Administrator to enhance IT operations, bridging Support Services, DevOps, and IT Security in a multi-site environment.

Customer ServiceEmployee BenefitsHealth CareService Industry

Responsibilities

Serve as the Tier 3 escalation point for Help Desk, owning complex troubleshooting and resolution across multi-site operations

Define, track, and report SLA/KPI metrics (system uptime, incident resolution time, user satisfaction)

Mentor Support Services staff and cross-train San Diego users for basic IT support functions

Install, configure, and maintain physical, virtual, and cloud-hosted systems, including servers, desktops, laptops, firewalls, switches, routers, access points, and VPNs

Administer and optimize Windows Server, Windows 10/11, Linux, and other enterprise operating systems

Manage VMware, Hyper-V, AWS, Azure environments with a focus on cost efficiency and scalability

Implement and manage Infrastructure as Code (IaC) using Terraform, CloudFormation, or equivalent

Own network infrastructure: Unifi Dream Machine SE, Giga Switches, and APs for LAN/Wi-Fi

RapidScale VeloCloud with FortiGate EMS for SD-WAN, VPN, and secure remote access

Collaborate with DevOps teams to integrate infrastructure into CI/CD pipelines (GitHub Actions, Jenkins, Azure DevOps)

Deploy and manage containerized workloads using Docker and Kubernetes

Automate configuration, patching, and deployment with Ansible, Intune (Windows & Android), JAMF (Mac/iOS), and scripting (PowerShell, Bash, Python)

Support application release processes through environment preparation, infrastructure readiness, and rollback planning

Partner with the Security Team to design and implement Zero Trust Architecture and micro-segmentation strategies

Integrate and maintain EDR/SIEM solutions (Wazuh, Microsoft Defender, Splunk, Datadog) for proactive threat detection and response

Ensure compliance with NIST, CIS v8, ISO 27001, SOC 2 standards

Lead vulnerability remediation efforts and coordinate penetration testing follow-up

Maintain role-based access controls (RBAC) and identity governance with Azure AD/Entra ID

Support physical security by maintaining Alarm.com door access control and office cameras in coordination with Facilities

Implement and validate backups for cloud and on-premises workloads, ensuring compliance with the IT Disaster Recovery Plan

Manage cloud-to-cloud SaaS backups (Barracuda for Microsoft 365, OWN for Salesforce)

Participate in Business Continuity exercises and maintain documentation for multi-site recovery

Integrate systems with modern observability platforms (Datadog, New Relic) to ensure proactive issue detection

Leverage Down Detector and external monitors for vendor outage visibility

Develop automated remediation workflows for recurring incidents

Maintain up-to-date technical documentation, including diagrams, SOPs, and knowledge base articles in Confluence and SharePoint

Manage hardware/software inventory and lifecycle using Snipe-IT and Smartsheet

Ensure reliable communication through Microsoft Teams, RingCentral, and Zoom

Collaborate with internal stakeholders (Support, DevOps, Security, Engineering, Product, and Data teams) to align IT services with business needs

Qualification

System AdministrationHybrid Cloud ManagementIT OperationsAutomationSecurity ComplianceWindows ServerLinuxAWSAzureVMwareHyper-VNetworkingCI/CDDockerKubernetesDisaster RecoveryProblem-SolvingCross-Team CollaborationEffective CommunicationTechnical Documentation