Vantaca · 1 month ago
T2 Support Engineer
United States
Full-time
Remote
Entry, Mid Level
2+ years expVantaca is a rapidly growing company that has recently achieved unicorn status with a $1.25B valuation. As a Tier 2 Support Engineer, you will troubleshoot and resolve customer issues, ensuring an excellent customer experience while collaborating with various teams to improve processes and solutions.
Artificial Intelligence (AI)Business IntelligenceBusiness Process Automation (BPA)Property ManagementSoftware
Responsibilities
Work within the Support to automate and simplify processes to work smarter, not harder
Take ownership of the issues escalated from Customer Support
Triage and escalate issues to the CMP engineering Team Lead as necessary
Collaborate with Product, Design, and Engineering Team to resolve issues escalated to CMP Engineering Support as necessary
Troubleshoot C# code with Visual Studio’s debugger
Troubleshoot stored procedures within SSMS and resolve or escalate issues as appropriate
Run SQL queries to provide clients with exported datasets via Excel or make necessary data adjustments to ensure the proper function of the CMP application and dependent platforms
Work with fellow CMP Support Engineers to diagnose and identify code bugs
Create, contribute to, or validate documentation on known bugs and processes to promote efficient issue resolution
Qualification
Required
Minimum 2 years of experiences as a Support Engineer at a SaaS company
Familiarity in C#, .NET, and SQL server
Aptitude in navigating and troubleshooting in Visual Studio
Strong critical thinking and troubleshooting skills
Excellent communication skills and the ability to convey technical topics to a non-technical audience
Customer support experience
Benefits
Medical, Dental, and Vision kick in day one.
Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year).
401K with Company Match.
Great parental leave benefits.
Ongoing industry and professional development trainings available to all employees.
Company
Vantaca
Vantaca is an AI-driven platform that automates community management tasks while fostering growth and stronger relationships.
201-500 employees
H1B Sponsorship
Vantaca has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
Funding
Current Stage
Growth StageTotal Funding
$305MKey Investors
Cove Hill PartnersJMI Equity
2025-10-15Private Equity· $300M
2022-02-18Series Unknown· $5M
Leadership Team
Dave Sweyer
Founder
Recent News
2025-11-19
2025-11-12
Company data provided by crunchbase