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Mammoth Brands · 1 month ago

Help Desk Support Technician

New York, NY

Full-time

Onsite

Entry, Mid Level

$70K/yr - $80K/yr

1+ years exp

Mammoth Brands is a modern consumer packaged goods company that focuses on creating better products and experiences. The Help Desk Support Technician will be responsible for ensuring seamless technical operations, supporting both in-office and remote team members by troubleshooting and optimizing essential systems and tools.

CosmeticsMen'sPersonal Care and Hygiene

H1B Sponsor Likely

Responsibilities

Respond to and resolve technical support requests for hardware, software, and network issues across MacOS and Windows OS environments

Assist team members with setup, troubleshooting, and maintenance of core tools, including Microsoft 365, Google Workspace, Slack, and Zoom

Oversee device setup, user onboarding, and account management using tools like OneLogin, JAMF, and Microsoft Entra

Ensure a smooth user experience by maintaining system configurations and managing user profiles organization-wide

Maintain and troubleshoot AV setups, including Zoom Rooms and Google Meet Conference Rooms, to ensure seamless communication for both remote and in-person teams

Diagnose and resolve network connectivity issues (e.g., DNS, DHCP, TCP/IP), server access problems, and software performance challenges

Perform root-cause analysis to prevent recurring issues and improve overall system reliability

Assist with system upgrades, rollouts, and new hardware/software implementations to enhance operational efficiency and scalability

Collaborate on technology projects that drive improvements across the organization

Develop and maintain internal knowledge base articles, how-to guides, and process documentation to support technical consistency and transparency across the team

Act as a liaison between employees and technical teams, translating complex infrastructure issues into simple, actionable solutions while delivering high-quality customer service

Manage the lifecycle of hardware assets, including procurement, deployment, and decommissioning, while ensuring compliance with company policies and maintaining accurate asset tracking

Qualification

JAMFMicrosoft 365Networking protocolsTroubleshootingAV systemsGoogle WorkspaceOneLoginCustomer serviceProblem-solvingCommunication skillsTeam collaborationTechnical documentation

Required

1-3+ years of hands-on experience with key tools, such as JAMF, Microsoft 365, Slack, Zoom, Google Workspace, and OneLogin

Proficiency in supporting both MacOS and Windows OS environments, with strong understanding of AV systems like Zoom Rooms and Google Meet

Strong knowledge of networking protocols and troubleshooting, including DNS, DHCP, TCP/IP, and general LAN/WAN management

Demonstrated ability to perform root-cause analysis and resolve complex technical issues in a high-availability, fast-paced environment

Excellent written and verbal communication skills, with the ability to simplify technical issues for non-technical users

Strong interpersonal skills and customer service orientation

Ability to follow established procedures while proactively identifying opportunities to improve operational efficiency

Skilled at creating and maintaining clear technical documentation

Proven track record of working effectively in a team, providing high-level support, and coordinating with cross-functional partners

Preferred

Relevant industry certifications such as CompTIA A+, Microsoft 365 Certified, JAMF Certification, or AV-related certifications

Benefits

Medical, dental, and vision coverage

401k match

Equity in Mammoth Brands

Flexible time off and working hours

Wellness and L&D stipends

4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years

20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood

Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop

Free products from all of our brands

Company

Mammoth Brands

Mammoth Brands manages brands like Harry's, Flamingo, Lume, and Mando, offering personal care and hygiene products.

New York, New York, USA

501-1000 employees

https://www.mammothbrands.com

H1B Sponsorship

Mammoth Brands has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)