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4Front Credit Union · 1 month ago

COMMUNICATION CENTER SPECIALIST (MID SHIFT ADMIN CENTER - TRAVERSE CITY)

Traverse City,MI,US

Full-time

Onsite

Entry Level

$17.30/hr - $21.63/hr

1+ years exp

4Front Credit Union is seeking a Communication Center Specialist to manage member inquiries and enhance customer satisfaction. The role involves handling member questions, resolving issues, promoting products, and ensuring a positive member experience.

Financial Services

Responsibilities

Assumes responsibility for the effective and professional completion of Communication Center Specialist functions

Handles member questions and complaints received through remote service channels in a timely and professional manner

Completes research and resolves documentation errors or discrepancies

Forwards more complex problems to Lead Communication Center Specialist

Actively cross sells Credit Union products and services

Completes maintenance on accounts

Coordinates the completion of forms for dispute, wires, accounts and applications

Maintains and projects the Credit Union’s professional reputation

Assumes responsibility for creating a positive member experience and deepening member relationships

Provides outstanding service to members when assisting them

Relates to and connects with members to instill confidence and gain their trust

Identify member’s initial needs and additional needs by asking the right questions

Offer the right solutions, including additional products and services, in order to ensure member satisfaction

Attends and participates in meetings as required

Assumes responsibility for related duties as required or assigned

Assists other departments as necessary

Ensures work areas and equipment are clean and well maintained

Performs procedures for opening and closing of operations, including alarm, and door duties

Performs related clerical and lending functions as required

Comply with the U.S. Patriot Act and the Credit Union’s Bank Secrecy and OFAC Policies and Procedures

Comply with the Gramm-Leach Bliley Act and the Credit Union’s Information Security program, maintaining the privacy and security of information, Systems and locations

Qualification

Customer service experienceCredit Union knowledgeComputer software proficiencyCommunication skillsProfessional appearancePublic relations skills

Required

High school graduate or equivalent

General knowledge of Credit Union policies and procedures

Understanding of Credit Union philosophy

General knowledge of Credit Union products and services

Excellent communication and public relation skills

Professional appearance, dress, and attitude

Ability to operate related computer software, telephone and business equipment

Ability to deal with a variety of variables under only limited standardization

Able to interpret various instructions

Ability to perform basic math skills, use decimals to compute ratios and percentages

Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation

Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs

Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary