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Keches Law Group · 1 month ago

Bilingual Client Intake Specialist - Remote

United States

Full-time

Remote

Entry Level

$38K/yr - $41K/yr

1+ years exp

Keches Law Group, P.C. is a well-established law firm with offices in multiple locations, seeking bilingual Client Intake Specialists for a remote position. The role involves handling client communications, maintaining case details, and ensuring a professional and empathetic client experience.

Law EnforcementLegalMedical

Growth Opportunities

Responsibilities

Receiving incoming client calls and initiates outbound calls to potential clients, as received electronically and by live transfer

Producing information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics

Using the firm software to enter all case and client details, and maintains detailed logs and task history within the database

Conveying accurate information to clients with regard to different case types with confidence and assurance

Setting the tone and pace of all calls, while maintaining a professional attitude and showing empathy and patience when speaking with potential clients

Demonstrating the ability to converse with varying client personalities to collect pertinent details to determine the viability of their claims

Maintaining client confidence by keeping client information confidential

Enhancing the reputation of the department and the organization by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to the position

Qualification

Multi-lingual abilitiesCustomer service experienceMicrosoft Office SuiteVerbalWritten communicationMulti-taskProfessional interactionAttention to detailProblem-solving skills

Required

High School diploma or equivalent

Multi-lingual abilities are required (Haitian Creole, Cape Verdean Creole, Spanish, or Portuguese required)

Ability to accurately translate verbal information into written correspondence

Ability to prioritize and escalate client calls appropriately

Strong phone, typing, and computer skills are a must

Ability to absorb, retain, and apply new information

Strong attention to detail

Ability to interact professionally and appropriately with clients, attorneys, and others

Must be energetic, well organized, and have the ability to multi-task

Must possess and demonstrate exceptional customer service skills, and the ability to handle situations with tact and diplomacy

Ability to work in a high intensity, high stress environment

Ability to work effectively in a fast-paced environment while accomplishing short-term goals without losing sight and commitment to the longer-term needs of the firm

Excellent verbal and written communication skills

Excellent problem-solving, analytical, and evaluative skills