AGAT Laboratories ยท 1 month ago
Client Services Representative - Tempe
Tempe, AZ
Full-time
Onsite
Entry, Mid Level
1+ years expAGAT Laboratories is a premier full-service laboratory operating at the cutting edge of science and innovation across North America. They are currently looking for a Client Services Representative to provide clients with technical information and ensure a positive client experience by bridging the gap between clients and Laboratory teams.
BiotechnologyEnvironmental ConsultingHealth CareMedical
Responsibilities
Provide prompt and complete responses to all requests from clients
Work closely with the management team and serve as the primary point of contact for clients
Develop and maintain strong relationships with existing clients which includes face to face meetings, email, correspondence and phone calls
Manage customer expectations with respect to all aspects of the work orders in-house
Assist Sales team to ensure the proper options are presented to clients regarding testing requirements and any other requests
Handle data management tasks related to the assigned department, including daily Level 0 data verification, regulatory monthly and annual reporting, and client-specific reporting tasks
Participate in project kick-off meetings as required, to discuss courier logistics, sampling requirements, reporting expectations and invoicing
Ensure prompt and accurate delivery of analytical results
Make recommendations for process improvements to the management team based on customer requests and feedback
Participate in team and individual training to learn job-specific functions, adapting within the role to remain current on all aspects of the department
Qualification
Required
Equivalent combination of experience and education
Proficient computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems [LIMS] and Reporting Systems)
Excellent communication skills both verbal and written; confident telephone communications are essential
Excellent organization and time management skills
Effective problem solving skills along with a demonstrated attention to detail
Preferred
Minimum 1 year Customer Service experience in the environmental field preferred
Previous experience in customer service or administrative roles, preferably in the environmental industry
Knowledge of air quality or environmental monitoring terminology, or willingness to learn
Benefits
Comprehensive health, dental, and vision care.
Paid vacation and flexible sick time.
Employee Assistance Program (EAP).
Long-term disability and life insurance.
Professional development opportunities.
Company
AGAT Laboratories
AGAT Laboratories is a science and laboratory service provider company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
M
Marissa Reckmann
Chief Executive Officer
Recent News
Morningstar.com
2025-10-31
Company data provided by crunchbase