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Block · 1 day ago

Consumer Protection Compliance Program Manager, Disputes

United States

Full-time

Remote

Mid, Senior Level

$129K/yr - $194K/yr

6+ years exp

Block is a company focused on economic empowerment through technology. They are seeking a Consumer Protection Compliance Program Manager to enhance compliance processes in consumer payment dispute management while collaborating with various teams to ensure customer protection and regulatory adherence.

Financial Services

H1B Sponsor Likely

Responsibilities

Partner with Disputes and Risk Operations (including Disputes, ATO, Identity Verification, and Account Review teams) to identify compliance gaps, advise on control design, and enhance operational processes

Apply expert knowledge of Regulation E, Regulation Z, and payment network rules to strengthen dispute workflows, customer communication strategies, and operational accuracy

Collaborate with Product and Engineering partners to advise on dispute resolution, ensuring cohesive and compliant customer experiences

Work cross-functionally with Legal, Risk, and Customer Operations to resolve complex operational or regulatory issues related to consumer access, disputes, and fraud

Partner closely with the Disputes Compliance Lead in maturing the end-to-end disputes compliance program providing subject matter expertise, operational insights, and regulatory guidance to strengthen Block’s dispute management practices

Identify and assess product control gaps, evaluate remediation plans, and drive sustainable solutions that align with Block’s compliance standards

Build and maintain an inventory of risks and controls, and provide second-line oversight to dispute and access management processes

Ensure coordination and alignment with global compliance programs, maintaining consistency and transparency across regions

Stay up to date with evolving consumer protection laws, regulatory expectations, and industry best practices to anticipate and manage emerging risks

Qualification

Regulation ERegulation ZDispute managementCompliance programsConsumer protectionData-driven approachRisk assessmentCross-functional collaborationCommunication skills

Required

6+ years of compliance experience in payments, fintech, or financial services, with expertise in consumer protection, AML, and regulatory frameworks such as EFTA, BSA, and network rules

Demonstrated ability to design and operationalize compliance programs that balance innovation with control rigor

Proven experience supporting product development and operational teams through clear, actionable compliance guidance

A metrics- and data-driven approach to identifying issues and developing substantiated, risk-based solutions

Strong knowledge of dispute management processes, access management, and account security controls

The ability to influence and communicate effectively across all levels, from frontline operations to senior leadership

A passion for building fair, transparent, and customer-centric financial products that empower economic participation

Benefits

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Modern family planning

Company

Block

Glassdoor3.9

Block is one company built from many blocks, all united by the same purpose of economic empowerment.

Founded in 1990

Oakland, California, US

10001+ employees

https://block.xyz/

H1B Sponsorship

Block has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (257)

2024 (253)

2023 (260)

2022 (297)