Apply on Employer Site

Starling (YC W22) · 1 month ago

Clinical & Project Coordinator

Austin, TX, US

Full-time

Onsite

Entry, Mid Level

$70K/yr - $90K/yr

2+ years exp

Starling is a healthcare technology company focused on proactive and predictive home-based healthcare systems. The Clinical & Project Coordinator will be responsible for ensuring the smooth operation of commercial and clinical programs, including logistics, customer support, and clinical study management.

Health CareHealth DiagnosticsMedical Device

Responsibilities

Manage the process of device deployment, ensuring devices are sent to the correct providers, partners, and study participants. This includes managing inventory, coordinating with the Manufacturing team, and fulfilling product orders

Serve as the primary contact for non-technical user questions regarding product onboarding, delivery, and general usage. You'll build and maintain trust with customers through a positive and seamless user experience

Actively support our clinical studies and trials by assisting with tasks such as patient enrollment, informed consent processes, and scheduling follow-up calls with participants

Conduct outbound calls to patients and clinical participants to provide support, gather feedback, and ensure adherence to study protocols or product use guidelines. Act as the voice of the customer internally, capturing critical feedback to directly influence product roadmaps and competitive strategy

Collaborate closely with the Technical Support Engineer to quickly route and track technical issues, ensuring efficient resolution for the user. Develop internal documentation, best-practice guides, and training to help scale our program methodologies across the entire organization

Qualification

Clinical study coordinationPatient enrollmentCustomer supportMedical technologyLogistics managementCross-functional communicationBasic inventory managementInterest in marketingCommunicationDetail-oriented

Required

2–5 years of professional experience in a customer-facing, coordination, or clinical support role

Proven experience in a customer-facing role with excellent communication skills (phone, written, and in-person)

Strong interest in medical technology, health applications, or clinical research

Highly organized, detail-oriented, and capable of managing multiple projects and logistics simultaneously

Excellent communicator (both written and oral)

Preferred

Location: Based in Houston (preferred) or Austin, Texas

Experience with clinical study coordination, patient enrollment, or obtaining informed consent is a strong preference

Experience with basic inventory management or order fulfillment is a plus

Experience or interest in marketing is also considered a plus

Company

Starling (YC W22)

At Starling is building a first-of-its-kind at home urology remote patient monitoring platform that seamlessly integrates into anyone's bathroom routine.

Founded in 2019

Houston, Texas, USA

2-10 employees