F5 · 1 month ago
Desktop Support Specialist II
Seattle
Full-time
Hybrid
Entry, Mid Level
$49K/yr - $73K/yr
2+ years expF5 is a company dedicated to enhancing the digital world by empowering organizations to create, secure, and run applications. The Desktop Support Specialist II role is focused on delivering technical solutions to support the workforce, handling incidents and requests, and developing system administration skills in a hybrid work environment.
Consumer ElectronicsSaaSSecurityVirtualization
Responsibilities
Evaluate and recommend new technology as it relates to the end user
Provide IT Operational support by resolving incidents, requests, and problems associated with various IT systems
JAMF / SCCM package creation administration and support
Interface with other Core Services teams to solve complex issues
Create / Maintain support solutions and documentation for service desk
Ensure ongoing communications regarding system issues/activities with all stakeholders: department executives and managers, end users, IT staff, vendors, customers, etc
Aid technical staff leads on large complex projects
Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies
Performs other related duties as assigned
Qualification
Required
Bachelor's Degree in computer science, or related field OR equivalent work experience in a technical field related to Information Technology that demonstrates technical competency
Minimum of two (2) years as Desktop Support Specialist or equivalent
Show us 3+ years of strong customer service experience
Administrator-level knowledge of client management systems: Configuration Manager, Jamf, and Microsoft Intune
Advanced understanding and promotion of end user technology standards for hardware, OS, core applications, and peripherals
Advanced troubleshooting capabilities of Windows 10 and macOS clients
Working knowledge of directory services (LDAP, AAD, AD) and M365 stack
Working hands-on familiarity with networking (TCP/IP) and server equipment, operating systems (Windows 2008/2012/Linux), infrastructure application (DNS/SMTP/DHCP, etc.), storage systems, and IT infrastructure operations
Proactively automate, streamline and simplify engineering processes and routine tasks
Operates under minimal direction
Good Problem Analysis and Solving Skills: ability to fix a complex issue down to potential contributing components, identify root case if possible or collect supporting evidence for customer concern
Preferred
CompTIA (or similar) certifications are preferred such as A+, Security+, and Network+
JAMF certifications are preferred such as Jamf 100 or greater
Microsoft certifications are preferred such as M365 Certified: Modern Desktop Administrator Associate or greater
KCS Practices certification is helpful
Benefits
Incentive compensation
Bonus
Restricted stock units
Benefits
Company
F5 is a multi-cloud application services and security company that specializes in application security, performance, and delivery.
5001-10000 employees
H1B Sponsorship
F5 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (155)
2024 (110)
2023 (211)
2022 (194)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Elliott Management Corp.
2020-11-08Post Ipo Equity
1999-06-04IPO
1998-09-24Series Unknown
Leadership Team
François Locoh-Donou
President and CEO
Mohan Veloo
Chief Technology Officer - Asia Pacific, China & Japan
Recent News
2025-12-24
Company data provided by crunchbase