Encore Luxury Living ยท 3 months ago
Concierge (Casual/Per Diem Overnight 11pm to 7am, Fri & Sat)
East Meadow, NY 11554, USA
Full-time
Onsite
New Grad, Entry LevelEncore Luxury Living is seeking a Concierge to provide exceptional service to residents and visitors. The role involves welcoming guests, handling inquiries, providing administrative support, and ensuring a safe and pleasant environment for all.
Assisted LivingReal EstateRental Property
Responsibilities
Welcome visitors, prospective residents, and family members with a warm and courteous demeanor
Answer incoming phone calls promptly and professionally with the approved company greeting, screen all calls before transferring to the appropriate person or department
Take accurate messages as necessary
Provide general information about the assisted living community and its services to callers and visitors
Monitor all visitors, third party providers and residents and ensure that they sign in and out of community
Operate and use appropriately the radio communications system
Accept /sign for overnight packages and call department to inform them of the delivery
Make PA announcements as required by administration
Wear proper and clean company uniform
Receive incoming sales inquiries, whether by phone or in-person visits
Use pre-established guidelines to determine the appropriate staff member to handle each sales inquiry
Assist with administrative tasks, such as maintaining the visitor log, managing incoming and outgoing mail, Sort and distribute interoffice mail
Ensure that the front desk area and lobby is tidy and presentable
Accept monthly Resident rent checks on behalf of the accounting office
Accept maintenance work orders
Engage with prospective residents and their families to understand their needs and interests
Provide assistance to residents and their families with their inquiries, requests, and concerns
Offer guidance and information on community activities, events, and amenities
Help coordinate transportation for shopping, doctor appointments, banking and activity trips and maintains concierge handbook
Make trip reminder calls to residents as directed by Director of Resident Services and/or Director of Recreation
Performs other duties and/or assists in other departments as assigned by Supervisor, Executive Director or Manager on duty
Follow established protocols to handle emergency situations, including contacting the appropriate team members, emergency services, or family members
Knowledge of security/fire alarm systems and procedures
Monitor security and emergency call systems
Knowledge of appropriate response to emergency situations
Maintain home base at the front desk during an emergency
Comply with all organizational policies, procedures, and regulations, including privacy and confidentiality guidelines
Stay updated with information related to the assisted living community's services
Qualification
Required
High School diploma or equivalent
Ability to work overnight shifts (11pm to 7am, Fri & Sat)
Strong communication skills
Ability to engage with residents and their families
Knowledge of security/fire alarm systems and procedures
Ability to handle emergency situations
Ability to operate radio communications system
Ability to maintain confidentiality and comply with privacy guidelines
Ability to perform administrative tasks accurately
Ability to provide general information about the assisted living community and its services
Company
Encore Luxury Living
Encore Luxury Living provides independent living rental apartments for seniors.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase