Strategic Business Systems (SBS) · 1 month ago
Tier II Data Protection Technician
United States
Full-time
Remote
Mid Level
3+ years expStrategic Business Systems (SBS) is hiring a Data Protection Technician (Tier 2) to support SBS' Managed Services Operations Center. The Technician will provide technical support in the NetBackup suite for backup server configurations and client support systems, including restores and troubleshooting.
ConsultingGovernmentInformation TechnologyTelecommunications
Responsibilities
Coordinates technical delivery with the partner and / or end customer
Coordinates/oversees technical escalations
Assists in monitoring onboarding and technical training of new team members
Actively participates in “Governance” or “Team” calls or meetings and provides documentation as needed
Monitors Payment Card Industry (PCI) or other security compliance as necessary
Technical documentation responsibilities include:
Monthly audits to confirm knowledge base (KB) articles are created as applicable
Ensure Run Book and all other documentation is kept up to date for each customer
Ensure the FUSION shift checklists are accurately maintained
Record meeting notes for all technical calls with customers, provide action items to team and ensure appropriate follow up
Automate reporting to the extent possible
Collaborate with Technical Lead on weekly internal team training sessions
Provide training and / or mentoring of less experienced team members
Build and maintain relationships with customers
Maintain professional communications at all times
Support team on presales engagements as required
Support billing as required with gathering and analyzing data
Other duties as assigned by SBS Management
Qualification
Required
Proven skills with 3+ years of backup experience in the IT Enterprise
Excellent verbal and written communication skills
Results-oriented self-starter with a positive outlook and a clear focus on team success
Ability to prioritize and balance multiple tasks
Must be willing to work 12-hour shifts, either day shift or night shift [2-2-3-2-2-3 (14 day) schedule]
Proficient using Microsoft Outlook, Excel, Word and PowerPoint
Preferred
Cohesity Data Protect and Helios a plus
Military service a plus
Company
Strategic Business Systems (SBS)
Strategic Business Systems is an information technology company that offers cloud computing and data centre infrastructure solutions.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2008-03-04Acquired
Company data provided by crunchbase