KITCO Fiber Optics · 5 hours ago
Inside Sales Representative
Azalea, OR
Full-time
Onsite
New Grad, Entry LevelKITCO Fiber Optics, Inc. is a part of Marmon Holdings, a Berkshire Hathaway company, focused on providing fiber optic termination products and consulting services. The Sales & Customer Service Representative will support inside sales operations and customer service initiatives, ensuring customer satisfaction through effective communication and management of sales processes.
AerospaceManufacturingOptical CommunicationSupply Chain Management
Responsibilities
Respond to RFQs and market leads via phone, email, government bidding sites, and online platforms
Follow up on quotes and leads to drive revenue growth
Process customer purchase orders, retail transactions, and contracts
Read and analyze contracts and purchase orders to assess feasibility and compliance
Manage open orders and maintain organized records for quotations, purchase orders, and acknowledgments
Prepare and execute complex cost analyses and apply appropriate discounts
Request quotes from outside vendors for non-inventory items and custom arrangements
Support outside sales in developing new business and maintaining existing accounts
Upsell products to existing and prospective customers to grow revenue
Create accurate invoices and sales receipts
Answer phone calls, greet customers, and build rapport
Assist with scheduling deliveries and customer pickups
Process return material requests and coordinate with quality and warehouse teams
Review and resolve customer complaints efficiently
Ensure overall customer satisfaction and coordinate quality issue resolution with manufacturing
Perform other duties and tasks as assigned to support business
Respond to customer planning data in accordance with supplier inventory agreements
Apply basic finance and accounting principles (credit terms, sales tax, source documents)
Understand and research fiber optic products including cables, connectors, and tool kits
Apply knowledge of assembly, fabrication, logistics, and manufacturing processes
Stay current with industry trends through ongoing fiber optic training
Maintain NAVSEA Terminate and Test Certification
Cross-reference and value-engineer materials for customer projects
Qualification
Required
Detail-oriented and proactive Sales & Customer Service Representative
Comfortable in a business environment
Enjoy engaging with customers by phone and email
Eager to learn KITCO products and how they are used
At ease with database entry, queries, and have Microsoft Office skills
Strong organizational and multitasking abilities
Excellent verbal and written communication skills
Detail-oriented with strong data management and analytical skills
Knowledge of basic government contract terms and conditions
Ability to work independently and collaboratively across departments
Ability to sit or stand for extended periods while working at a computer or desk
Manual dexterity for typing, filing, and handling office equipment
Occasional lifting of office supplies, files, or small packages up to 25 pounds
Ability to move throughout office and warehouse environments as needed
Visual acuity to read documents, spreadsheets, and computer screens
May require occasional travel to customer sites, trade shows, or vendor locations
Preferred
Proficiency in Microsoft Excel, including the ability to perform or eager to learn VLOOKUPs, pivot tables, and other data functions preferred
Experience generating and analyzing sales reports to support data-driven decision-making preferred
Experience with ERP systems such as Costpoint a bonus
Familiarity with government platforms (EXOSTAR, SAM.gov, BidLink, etc.)
Familiarity with ISO 9001:2015 standards or quality standards preferred
Experience in sales and or government business development a plus
Benefits
Medical, dental, and vision insurance
401(k) retirement plan with company match
Generous Paid Time Off (PTO) and paid holidays
Short-term and long-term disability (STD/LTD) coverage
Life insurance
Employee Assistance Program (EAP)
Tuition reimbursement
Health Savings Account (HSA) and Flexible Spending Account (FSA)
Employee discounts
And more!
Company
KITCO Fiber Optics
KITCO Fiber Optics is a connectivity solutions provider that offers electrical products and services to the aerospace and defense market.
Founded in 1995
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
G
Geoff Clark
President&CEO
Company data provided by crunchbase