Mass General Brigham · 4 weeks ago
ED Treatment Area Coordinator 40 HR Nights, every other weekend 11p-7:30a
Boston, MA
Full-time
Onsite
Entry Level
1+ years expMass General Brigham is a not-for-profit organization committed to advancing patient care and research. The ED Treatment Area Coordinator is responsible for coordinating administrative and reception support functions in the Emergency Department, facilitating communication, and ensuring efficient patient flow and discharge processes.
Health CareHome Health CareMedical
Responsibilities
Performs Patient Arrival. Enters demographic data and obtains medical record number
Arrives patient as unknown if unable to identify
Follows up on identity of unknown patients
Places ID band on patient (or delivers to room at clinician request) and verifies name and date of birth
Redirects accompanying visitors/family to private waiting area while patient gets settled at the direction of clinical staff
Contacts Social Services for Trauma patients whose family has not been notified
Arranges for Emergency Release and pick up of Blood products at direction of clinical staff
Links Arrival to Referral and CMED note
Rooms patient in Epic - Conducts bedside registration interview. (May entail belongings search for ID if patient is acute)
Understands process to secure belongings for evidence
Enters patient data into monitoring system after discharging prior patient from monitoring system
Advises patients regarding valuables. Secures valuables and documents at patient's request
Assembles, labels and appropriately routes patient paperwork
Reviews treatment area census in Epic frequently, and updates to ensure accuracy
Acts as liaison between clinical staff and transport to ensure timing of transport to test area is appropriate
Arranges patient transport for tests. Places patient's name on transport board
Uses and differentiates between “Back In Bed” and “Back To Bed” functions in Epic
Monitors Epic Trackboard to provide timely notice that all handoffs are complete and inquires of clinical staff if timing is appropriate for transfer to inpatient unit
Arranges transport to inpatient and observation units. Places patient name and appropriate destination on Transport Board
Arranges non-patient transport
Ensures paperwork moves with the patient
Supports Alternative pathway to NWH admission by documenting bed assignment from Admitting, notifying Nursing, completing transfer checklist and arranging transportation
Facilitates communication between patients/visitors and Providers/Nurses. Provides direction and advice to patients and visitors on non-clinical matters
Responds to all Clinician requests for assistance. Refers unresolved requests to Charge for follow up
Obtains Blood Bank requisitions and arranges for tubing or pick up of blood products
Observes waiting areas/treatment areas and reports disruptions, unusual activity, change in patient status to Security or Clinical staff as appropriate
Monitors the Pediatric waiting area and informs clinical staff of any concerns
Assists with security by monitoring entrances to the areas. Requests limit to number of visitors at clinician request
Understands Section 12 paperwork, and knows which patients are on Section 12. Notifies Security or Clinician if patient on Section 12 tries to leave
Responds to entrance requests in secured areas via the monitor and screens before allowing entry
Troubleshoots reported hardware and software problems, Opens Help Desk tickets for unresolved issues by and notifies Charge
When directed by Nursing, explains Violence Against Women Act billing options to patient, completes necessary paperwork, notifies appropriate parties for Registration and Billing updates
Understands and complies with policy related to SANE paperwork. Arranges SANE nurse parking through Charge
Rounds regularly and collects paperwork from Provider ‘done basket’, labels paperwork, checks location of the patient in Epic and appropriately routes the paperwork
Runs reports to determine current location of patients who have left the department and other information
Reviews the referral list and notifies Charge of patients in the Department with unlinked referrals
Sets up communication aids for patients when requested (IPOP, VPOP), or pages Interpreter services
Uses the Belongings function in Epic to document valuables and belongings
Checks safe log , notifies Charge Coordinator, and ensures that valuables are returned to patient prior to departure
Ensures patient belongings are returned to patient if they were secured
Arranges discharge transportation at direction of clinicians (taxi, chair car, ambulance, etc.) Ensures that MD completes Ambulance Necessity Form
For patient transfers to other facilities assembles paperwork, ensures Cobra Form is complete and signed. Sends original with patient and files copies with the rest of the discharge paperwork
For patient deaths: labels Report of Death and gives to physician. Assembles paperwork for Medical Examiner and gives to Charge with any MGH medical record paperwork. Assists with returning valuables to families
Dismisses patients from Epic
Dismisses patients from monitoring system
Processes dismissal paperwork. Labels all paperwork. Alphabetizes, and files paperwork
Answers all incoming calls for treatment area. Directs calls or assists callers
Understands protocols related to off scope patients and appropriately directs inquiries
Records and communicates lab results (stats and panic values)
Appropriately re-directs stat result calls from the Micro lab
Uses intercom system and Voalte system for intradepartmental communication
Initiates pages at request of treatment area staff and when noting the need for support services
Assists patients with notifying/calling families upon request
Calls ancillary departments to obtain services
Troubleshoots issues with Voalte phones, reports unresolved issues to Charge
Reconciles Voalte phone inventory; notifies Charge of missing phones and phones not signed out
Meets all competencies to cover the main ED phone lines
Receives request via intercom for visitor permission from Front Desk Reception
Checks with patient's nurse for permission and relays to Front Desk Reception
Greets, assists, directs visitors arriving in treatment area
May have to redirect visitors to the family waiting area
Follows through on visitor inquiries throughout the patient stay
May request or instruct visitors to leave at request of treatment area staff
Prints additional ID band and delivers to patient room
Secures and documents patient valuable and belongings or arranges for family to take them
Assembles any patient paperwork and labels it. Places in plastic sleeve and delivers to patient room
Orders and stocks specified forms and clerical supplies for treatment area
Tracks down and obtains supplies at request of clinical staff
Obtains equipment and arranges for equipment replacement/repair at request of clinical staff
Pages Environmental Services to clean discharge bays
Calls Buildings and Grounds, Network Services, Biomedical Engineering, etc. and arranges for routine immediate maintenance repairs
Communicates unresolved supply, equipment, physical plant, safety, etc. issues to Charge Coordinator or Team Lead for follow up
Qualification
Required
High School diploma or GED required
Ability to handle sensitive and confidential information appropriately
Sound judgment and critical thinking
Ability to prioritize effectively
Ability to handle multiple tasks in a busy environment
Strong organizational and follow-through skills
Accuracy and attention to detail
Strong customer service and interpersonal skills
Strong communication skills
Ability to be flexible and to function within a team environment
Has the ability to maintain composure in stressful circumstances
Basic computer skills and/or facility to learn computer skills required for Microsoft Outlook, EPIC, etc
Preferred
Associate/Bachelors degree preferred
Health care setting preferred
1 year related work experience preferred
Company
Mass General Brigham
Mass General Brigham specializes in providing medical treatments and health diagnostics services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
E
Erin Flanigan
SVP, Human Resources, Community, Specialty Hospital Division
O’Neil A. Britton
Chief Integration Officer, Executive Vice President
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