Senior Customer Success Manager jobs in United States
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Posh · 8 hours ago

Senior Customer Success Manager

positionNYC Metro Area
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date4+ years exp

Posh is a company focused on rebuilding human connections through community events. As a Senior Customer Success Manager, you will support top organizers in scaling their communities, drive feature adoption, and enhance the overall customer experience.

Consumer SoftwareEvent ManagementTicketing
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H1B Sponsor Likelynote

Responsibilities

Manage a High-Value Book: Support 100–200 top organizers through high-touch communication (text and email) to stay proactive, understand needs, and influence outcomes across your entire portfolio
Drive Organizer Growth: Act as a strategic partner and business consultant, giving organizers the resources and guidance they need to scale their events and communities profitably
Onboard & Activate Organizers: Build strong early relationships, drive product adoption, and guide new organizers from first event to first ticket sale
Retain & Expand Accounts: Identify potential account risks early, intervene quickly, and help organizers deepen their engagement with Posh
Prioritize With Data: Segment your book, spot trends, and direct your time toward the organizers and actions that create the most impact
Turn Insights Into Action: Surface organizer feedback, influence product decisions, and improve the platform experience through clear recommendations
Build Better Processes: Own internal Customer Success projects that improve workflows, processes, and the customer experience as we scale

Qualification

Customer Success experienceManaging a book of businessCross-functional communicationData analysisHigh agencyEvent organizationProblem-solving

Required

4+ years in a Customer Success role
Direct experience managing a book of business
High agency, high pace, and bias toward action; you operate with urgency and autonomy
Strong cross-functional communication (Success works closely with Sales, Support, Product, Community, and more!)
High data comfort: segmentation, interpreting trends, and using data to influence organizer decisions
Willingness to go deep with customers and solve real business problems
A love of IRL experiences and want to help organizers create them

Company

Posh

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Create and discover events. Find your world.
dateFounded in 2019
location
New York, New York, USA
people-size51-200 employees
web-link
https://www.posh.vip

H1B Sponsorship

Posh has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)

Funding

Current Stage
Growth Stage
Total Funding
$31.02M
Key Investors
Goodwater CapitalPareto Holdings
2024-07-23Series A· $22M
2023-12-12Undisclosed· $4M
2023-04-27Seed· $3.5M

Leadership Team

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Eli Taylor-Lemire
Co-Founder / Chief Technology Officer
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Varun Goel
Strategic Partner, Seed Investor
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Recent News

AfroTech
Black-Owned Live Events Platform POSH Brings TikTok-Inspired Personalization To Event Experiences While Earning $10M In Annualized Revenue
2025-12-12
Business Insider
Read 8 pitch decks that startup founders 25 years old or younger used to raise millions
2025-10-15
Business Insider
Why consumer tech founders are choosing SoHo over Silicon Valley
2025-06-13
Company data provided by crunchbase