Adobe · 1 month ago
Sr. Community Engagement Strategist
San Francisco
Full-time
Onsite
Senior Level
$92K/yr - $173K/yr
7+ years expAdobe is a company focused on changing the world through digital experiences. They are seeking a Senior Community Engagement Strategist to lead customer engagement within Adobe Express communities, enhancing the community experience and driving meaningful interactions through inspiring content and collaboration.
Artificial Intelligence (AI)ConsultingEnterprise SoftwareGraphic DesignImage RecognitionPhoto EditingSaaSSoftwareUX DesignWeb Design
Responsibilities
Develop and lead Express’ community strategy and drive initiatives that nurture a vibrant creative community, increase engagement, and foster belonging among customers and advocates
Respond to and resolve customer questions, issues, feedback, etc. and proactively create, publish, and curate content in our communities that meet target community metrics and goals
Create engaging content for the community, including posts, announcements, videos, and other activities about products, features, workflows, and standard processes
Drive product fixes and improvements by amplifying customer voice through data, feedback and insights across Care teams
Modernize community support by demonstrating AI and digital innovation to scale engagement
Identify, attract, and grow relationships alongside outside specialists, partners, and passionate advocates to enrich community knowledge and elevate brand influence
Coordinate Community operations, proactively finding opportunities to optimize operational health, engagement, and insights to inform strategy
Develop ongoing and deep product and domain expertise through hands-on learning and projects that contribute back to the community and teams
Mentor junior members to develop engaging content and effectively support customers
Ensure team and community adherence to quality standards, guidelines and metrics
Qualification
Required
7+ years of experience developing plans for community engagement and driving initiatives end-to-end with measurable outcomes in a fast-paced environment
Demonstrated experience building and managing engaged online communities, with a track record of driving meaningful growth and loyalty
Expertise in using and training others in genAI or automation tools for content creation, issue resolution, and effective community engagement
Strong operational management skills include tracking important performance measures. You should also proactively identify issues or areas for improvement. Then develop and implement effective action plans to achieve results
Expertise in creative fields (e.g. photography, graphic design, etc.), applications, and common tools and workflows, as well as experience and activity in online communities like Reddit and Discord
Exceptional written and verbal communication skills, with the ability to facilitate conversations, inspire advocates, and manage challenging situations with empathy
Strong analytical approach: adept at using data, insights, and sentiment analysis to measure engagement, influence strategy, and report on community impact
Experience building partnerships with external experts, influencers, and advocates as well as internal product, support, and business leaders and collaborators
Deep understanding of customer lifecycle, engagement metrics, and business alignment for results built by user involvement
Comfortable multitasking, adapting to change, and collaborating across subject areas in a fast-paced, dynamic environment
Proficiency with major community, analytics, and customer engagement platforms and tools such as Gainsight, Khoros, Sprinklr, etc
Benefits
Long-term incentives in the form of a new hire equity award
Company
Adobe
Adobe is a software company that provides its users with digital marketing and media solutions.
10001+ employees
H1B Sponsorship
Adobe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1160)
2024 (1217)
2023 (750)
2022 (878)
2021 (742)
2020 (477)
Funding
Current Stage
Public CompanyTotal Funding
$2.5MKey Investors
Apple
1986-08-20IPO
1984-10-01Series Unknown· $2.5M
Leadership Team
Shantanu Narayen
CEO
Dan Durn
Chief Financial Officer
Recent News
2026-01-09
Chicago Tribune
2026-01-09
Company data provided by crunchbase