The Gathering Spot · 1 month ago
Community Experience Lead
Washington, DC
Full-time
Onsite
Mid LevelThe Gathering Spot is a premier private membership club designed for ambitious professionals, creatives, and leaders who value authentic connection and elevated experiences. They are seeking a Community Experience Lead to drive member engagement, build relationships, and oversee the Concierge team while ensuring a best-in-class hospitality experience.
Hospitality
Responsibilities
Serve as the primary on-site presence for members, creating a warm, welcoming environment throughout the club
Build strong, ongoing relationships with members through regular in-person interaction, proactive outreach, and thoughtful check-ins via call and text
Become a trusted point of contact for member needs, questions, and requests
Monitor member engagement patterns to anticipate needs and strengthen retention
Attend and support member events to ensure members feel connected, supported, and included
Welcome new members to the club, introduce them to community touchpoints, and help integrate them into the culture
Collaborate with programming and operations teams on experiences that elevate the onsite community atmosphere
Lead the Concierge team in delivering exceptional front desk hospitality, ensuring consistent service standards and a cohesive member experience
Oversee daily front-of-house operations to maintain a streamlined, professional, and welcoming environment
Support team training, scheduling, and performance to uphold service excellence across all club touchpoints
Represent The Gathering Spot with authenticity, warmth, and professionalism
Uphold community guidelines and reinforce the cultural values that define the member experience
Act as an advocate and champion for member satisfaction and meaningful connections
Qualification
Required
Warm, service-driven, and community-minded personality
Ability to drive daily member engagement and build meaningful relationships
Deep attention to detail
Passion for delivering a best-in-class hospitality experience
Experience overseeing a team, specifically in a hospitality or concierge setting
Strong interpersonal and communication skills
Ability to monitor member engagement patterns and anticipate needs
Experience in event support and community integration
Ability to represent the organization with authenticity, warmth, and professionalism
Physical ability to stand and walk for prolonged periods
Ability to lift up to 15 pounds
Company
The Gathering Spot
The Gathering Spot is an invite-only private membership club established to connect a network of creators, disruptors, entrepreneurs.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$35MKey Investors
Valor Ventures
2025-01-01Undisclosed· $25M
2024-12-01Debt Financing· $5M
2022-05-10Acquired
Leadership Team
Ryan Wilson
Co-founder & CEO
Recent News
POCIT. Telling the stories and thoughts of the underrepresented in tech.
2025-07-25
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