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Zefr · 1 month ago

Customer Success Manager, YouTube (Pharmaceutical Specialist)

New York, NY

Full-time

Hybrid

Entry, Mid Level

$90K/yr - $110K/yr

2+ years exp

Zefr is a leading global technology company focused on responsible marketing in social environments. They are seeking a Customer Success Manager to oversee relationships with clients in the pharmaceutical sector, guiding them in utilizing Zefr technology and maximizing their advertising investment.

AdvertisingEnterprise SoftwareInternetMarketingVideoVideo Advertising

Work & Life Balance

Responsibilities

Assist clients with the implementation and integration of Zefr products, including training, troubleshooting, and proactive follow-up

Serve as the day-to-day contact for partners, fielding incoming requests, proactively engaging them, and building long-term relationships

Provide strategic guidance to help clients meet their primary KPIs and maximize their advertising investment

Support customers through technical and strategic challenges while advocating for customer needs with internal teams

Proactively monitor campaign performance, identify optimization opportunities, and deliver actionable recommendations

Analyze client data to showcase Zefr’s value, develop solutions, and lead initiatives to improve performance and reduce costs

Identify common customer challenges and collaborate with cross-functional teams to translate them into business and product needs

Develop a deep understanding of the full Zefr product suite and identify opportunities for additional value

Partner closely with the Product team, relaying customer feedback to help shape our product roadmap

Apply your pharma expertise to guide clients through the unique compliance, safety, audience, and platform considerations that impact pharmaceutical media buying

Ensure that digital ad campaigns for pharma clients meet regulatory expectations (e.g., content adjacency sensitivities, brand safety, ISI considerations, and platform-specific pharma policies)

Qualification

Pharmaceutical marketingDigital ad buyingGoogle AdsProgrammatic campaignsAnalytical capabilitiesMeta Ads ManagerTikTok Ads ManagerCustomer-centric mindsetCommunicationOrganizational skillsTime-management skills

Required

Prior experience in pharmaceutical marketing, either working directly on a pharmaceutical advertiser as a client, or working in a pharma-focused or healthcare-focused digital agency

Working knowledge of digital ad buying for pharma, including awareness of platform restrictions, compliance considerations, content adjacency risks, and industry-specific measurement needs

2+ years of experience running or supporting programmatic, social, or digital campaigns

Proficiency with platforms such as Google Ads, DV360, Meta Ads Manager, TikTok Ads Manager, or similar ad-serving tools

Proficiency in English is required

Highly proactive, resourceful, and motivated self-starter who takes initiative

Excellent written and verbal communication, with the ability to tailor communication across all organizational levels

Strong organizational skills and ability to balance multiple priorities and deliverables

Strong analytical capabilities and high proficiency in Excel; experience with additional analytics tools is a plus

Consultative skill set: able to simplify technical concepts and empower customer understanding

Deep empathy and strong customer-centric mindset

Ability to work independently, with strong time-management skills to support clients across markets and time zones