Berry Global, Inc. · 5 days ago
Director of Customer Technical Services
Evansville, IN
Full-time
Onsite
Director/Executive
10+ years expAmcor is a global leader in packaging solutions for consumer and healthcare products. The Director of Customer Technical Services will lead the CTS team to provide value-added support to customers and ensure safe and effective use of Amcor products while maintaining high-quality standards.
ManufacturingMedical DevicePackaging Services
Responsibilities
Provide direction to assure that suitable and effective support is provided by the Customer Technical Service (CTS) group
Facilitate support of all requests for CTS engagement and develop alternatives should immediate support not be available
Review CTS Representative Trip Reports
Assure the team is capable and suitably equipped for performance of functional testing at customer facilities
Control costs and monitor budgets in compliance with Amcor objectives
Monitor operations to assure CTS Representatives are effectively maintaining a trusted relationship with Amcor's customers
Maintain mentoring program to improve existing skill sets of the domestic CTS team and assist in development of International resources as they are identified
Maintain customer satisfaction by encouraging the proper use of product with a focus on quality and safety
Coordinate resources in support of the diagnosis of customer problems and the generation of adequate information to communicate the opportunities on a plant/corporate level
Function in a leadership role during field trials of Amcor packaging to assure suitable communication of the results and next steps
Build and maintain relationships with filling and process equipment OEM's
Support R&D initiatives through commercialization to generate revenue from innovative products
Reinforce expectations that within the team, employees are empowered to decline to participate in any potentially unsafe work environment or customer practice. If conditions persist, take additional action up to and including contacting next level Manager and leave customer site
Domestic travel required is 75% with occasional International travel a possibility
Support Amcor Initiatives to assure safe working conditions
Respond to any emergency or potential emergency following established procedures
Report any instance of process or product non-conformity
Security diligence: maintain control of key cards to prevent unauthorized entry to facilities by non-Amcor employees
Maintain confidentiality of Customer and Amcor's information
Successfully complete Primary Duties as outlined in 4.0, associated training, and other responsibilities as assigned by Direct Report
Conduct all job duties in accordance with the company’s published policies
Assess working environment and decline to participate in any potentially unsafe work environment or customer practice. Diplomatically notify site representative of unsafe practices. If conditions persist, take additional action up to and including contacting Manager and leave customer site
Initiate action to prevent occurrences of any non-conformity of product or quality systems
Suggest actions for continual improvement to products, processes, or systems and verify the implementation of solutions
Qualification
Required
10 - 15 years combined education and related experience
Strong mechanical aptitude and a working knowledge of quality systems
Experience in plastics industry
Strong project management and analytical skills with history of delivering solutions
Confident, motivated and able to work independently with customers, manufacturing plants and corporate groups
Excellent verbal and written communication skills
Proficient in Microsoft Office programs (Word/ Excel/ Power Point)
Preferred
University degree with focus on Engineering, Manufacturing, or Quality
Plastic packaging design background relating to material handling
Prior mechanical experience with customer filling equipment and operations
Prior experience in an automated material handling environment
Fundamental understanding of statistics
Data driven problem solving skills using proven and recognizable techniques
Established understanding of food safety practices
History of extensive travel
Company
Berry Global, Inc.
Berry Global, Inc. has merged with Amcor as of April 30, 2025.
10001+ employees
H1B Sponsorship
Berry Global, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2022 (6)
2021 (4)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.25B2012-10-04IPO
2006-06-28Private Equity· $2.25B
Leadership Team
Jason Greene
Deputy General Counsel
Recent News
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