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Pretium Enterprise Services, India · 1 month ago

Home Finding Consultant (RE License AND Property Management Certification Required)

Las Vegas, NV

Full-time

Onsite

New Grad, Entry Level

Progress Residential is a leading property manager of single-family rental homes nationwide, known for its people-first culture. The Home Finding Consultant plays a vital role in assisting prospective and current residents through the rental home finding process, ensuring exceptional customer service and a seamless leasing experience.

Financial Services

Responsibilities

Assist Prospective Residents: Assist potential residents throughout the rental home finding process

Achieve Goals: Meet or exceed daily, weekly, and monthly goals by effectively following up on leads and supporting growth strategies

Collaborate with Teams: Work closely with property management, maintenance, and marketing teams to address any issues, streamline operations, and enhance the overall leasing process

Handle inbound and outbound communications (phone, email, text) with prospective residents, addressing general inquiries and providing general property information in adherence to work force management guidelines and forwarding to real estate license holders, as appropriate

Guiding, through real estate license holders, prospective residents through the leasing process, including viewing, applying for, and moving into Progress Residential homes

Provide exceptional customer service by addressing concerns, resolving issues promptly, and ensuring a positive experience throughout the leasing process

Maintain and update a comprehensive database of prospective residents, tracking interactions, follow-ups, and status updates

Meet or exceed daily, weekly, and monthly goals by directly or indirectly through real estate license holders, following up on leads and supporting occupancy and retention objectives

Assist with application processing and ensure all necessary documentation and move-in payments are completed before the move-in date

Collaborate with the Customer Onboarding team and other cross-functional team members to address any issues and streamline the leasing process

Maintain up-to-date knowledge of Fair Housing, the Fair Credit Reporting Act, the Americans with Disabilities Act, and other relevant laws

Qualification

Real Estate LicenseProperty Management CertificationCustomer Service ExperienceBasic Maintenance KnowledgePerformance MotivationIndependent Work AbilityEffective Communication

Required

High School diploma or GED required

An active real estate license is required in the state of NV

Proven customer service experience, preferably in a service-oriented business

Basic knowledge of maintenance is beneficial

Ability to work independently and manage multiple tasks in a fast-paced environment

Motivated by performance-based incentives and driven to meet goals

Capable of working productively in a fully remote role, requiring effective communication and collaboration with team members working in multiple locations

Flexibility to align work schedule with Progress' business hours which include weekends