CrowdStrike · 1 month ago
Customer Value Manager – Public Sector (Remote)
United States
Full-time
Remote
Senior Level
$110K/yr - $160K/yr
5+ years expCrowdStrike is a global leader in cybersecurity, dedicated to stopping breaches and redefining modern security. The Customer Value Manager will support the success of the Customer Value Management Office by driving customer outcomes, collaborating with account teams, and promoting transparency to ensure customers fully benefit from their investment in CrowdStrike.
Artificial Intelligence (AI)Cloud Data ServicesCloud SecurityCyber SecurityNetwork Security
Responsibilities
Support Field Sales in New Business Acquisition, Account Retention, and ARR Retention & Growth. Augment Field Sales with Flex Value Proposals, Business Value Assessments, Executive Business Reviews and Partnership Success Reviews, including Value Realized Analyses
Support Customers in driving towards outcomes as defined by Customer. Develop a comprehensive knowledge of Customer's goals, objectives, and pain points to appropriately map CrowdStrike capabilities and outcomes to their needs
Collaborate with Customer and account team to create and evolve customer value roadmap pre- and post-sale
Communicate and promote transparency across ENTIRE account team (AE, SE, TAM, Specialist, Marketing) for better coordinated messaging to Customers
Connect all Customer data sources and uplevel documented insights to share in Value Proposals, Executive Business Reviews and Partnership Success Reviews (PSRs)
Partner with entire account to provide sales management secondary view of risk in accounts through completion of Heatmap of Risk Indicators
Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan
Deliver successful customers to the contract renewal cycle and support Field Sales in minimizing customer attrition
Qualification
Required
Minimum of 5 years of experience in related, customer-facing functional role (e.g. consulting, finance, business growth, strategy)
Ability to ingest and simplify multiple sources of information (from Customer, Platform, Account Team, independent research) to generate and articulate insights
Proficiency in cash flow and ROI financial metrics (NPV, IRR, Payback)
Deep quantitative and financial modeling skill set with stellar verbal and written communication skills to adapt to multiple stakeholders
Proven track record of managing large, complex projects and/or programs
Proficient in handling difficult customers or situations and can demonstrate keen ability to problem solve in a collaborative fashion
Proven track record of working within a matrix environment
High degree of professional presence, as the role is customer facing (ideally at the CIO,CFO,CISO level)
Comfort with ambiguity and natural aptitude for learning
Advanced PowerPoint and Excel skills
Forward-thinking and self-starter attitude with high degree of curiosity and collaborative Team Member to other CVMs
Preferred
Experience in enterprise sales and operations is a plus
Bonus points for cybersecurity industry experience
Benefits
Remote-friendly and flexible work culture
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
Company
CrowdStrike
CrowdStrike is a cybersecurity technology firm that provides cloud-delivered protection for cloud workloads, identity, and data.
5001-10000 employees
H1B Sponsorship
CrowdStrike has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (116)
2024 (62)
2023 (91)
2022 (60)
2021 (49)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
$1.24BKey Investors
ARK Investment ManagementAccelCapitalG
2022-12-01Post Ipo Equity· $4.6M
2021-01-12Post Ipo Debt· $750M
2019-06-12IPO
Leadership Team
George Kurtz
President / CEO & Founder
Zeki Turedi
Field CTO Europe
Recent News
2026-01-19
2026-01-17
Company data provided by crunchbase