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ViaPath Technologies · 1 day ago

Telecom Site Technician

Providence, RI

Full-time

Onsite

Entry Level

1+ years exp

ViaPath Technologies is seeking a Telecommunication Technician 2 to join their Field Services team. The role involves providing remedial repair, preventive maintenance, and system reliability services, while also managing kiosk collection and service activities for customers in an assigned territory.

Management Information SystemsTelecommunications

H1B Sponsor Likely

Responsibilities

Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients - clearly demonstration service excellence

Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times

Prioritizing and planning of assigned service calls

Communicating updates associated with assigned service calls

Escalating problems when appropriate

Interacting in a professional manner with customers to foster positive relationships

Replacing telephony hardware and network components, basic maintenance practices

Pulling cable, mounting network devices, installing telephony hardware

Administer Kiosk service and collections, clearing bill/paper jams, and deposit monies at assigned financial institutions

Basic troubleshooting to include: defining problems, collecting data, establishing facts, and drawing valid conclusions; assisting Technical Support departments with corrective action on deployed hardware and software; developing working knowledge of all operating standards, practices, and procedures

Handle special projects as assigned by the Field Service Manager

Scheduled and/or unscheduled overtime work and callouts are to be expected

Qualification

TroubleshootingTelephonyNetworkingWindows OSMicrosoft OfficeData cablingCustomer serviceCommunication

Required

High school diploma or equivalent

Minimum of 1-2 years of related experience

Experience troubleshooting; ability to define problems, collect data, establish facts, and draw valid conclusions

Proficient in Windows OS, Microsoft Office Software, and other software programs that may be required

Proficient with Telephony and Networking, inclusive of copper, CAT 5/6, and fiber optic wiring

Knowledge of wiring color code and fabrication of data cabling

Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance

Must possess a valid driver's license

The willingness and ability to travel to various customer sites daily with the potential for overnight trips

The work atmosphere will be relevant with access to government agencies, jail, and prison environments, with stringent security guidelines to be maintained at-all-times

Ability and willingness to work the scheduled and/or unscheduled overtime work assignments and after-hours callouts

Benefits

Medical, Dental & Vision Insurance – Multiple plan options designed to support a variety of coverage needs.

Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) – Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.

Flexible Time Off (FTO) – Including vacation and sick time

Company Holidays

Retirement Plan (401(k)) – Traditional and Roth 401(k) options available including employer matching contributions.

Life & Disability Insurance – Company-paid basic life insurance and short-term disability; additional voluntary coverage available.

Employee Assistance Program (EAP) – Free, confidential support for personal, financial, and family matters.

Additional Well-Being Resources – Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.

Company

ViaPath Technologies

ViaPath Technologies provides communications and management technology services.

Founded in 1980

Falls Church, Virginia, USA

1001-5000 employees

https://www.viapath.com

H1B Sponsorship

ViaPath Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2022 (1)

2021 (4)

2020 (6)