IT Helpdesk Specialist jobs in United States
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Cyderes · 1 day ago

IT Helpdesk Specialist

positionRogers, AR
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

Cyderes is a company specializing in cybersecurity solutions, focusing on IAM, exposure management, and risk programs. They are seeking an IT Helpdesk Specialist to provide advanced IT support, manage endpoints, and ensure smooth operations at their Kansas City headquarters.

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H1B Sponsor Likelynote

Responsibilities

Provide Tier II/III technical support for Windows and macOS systems
Manage endpoints with Kandji and Intune, including security baselines, policies, patching, and compliance
Administer Microsoft 365/O365 (Exchange Online, Teams, SharePoint, OneDrive)
Handle tickets and escalations through FreshService, ensuring quality resolution
Manage employee onboarding and offboarding, including account and device provisioning
Troubleshoot Meraki networking issues, including switches, firewalls, and wireless
Support Okta and Entra ID for identity, account management, MFA, and SSO
Perform device patching and updates across managed environments
Collaborate with Tier I staff and escalate complex issues to engineering or infrastructure teams as needed
Provide support for conference room AV systems, Zoom/Teams meeting setups, and executive presentations
Assist in endpoint hardening and security initiatives
Document troubleshooting steps and contribute to IT knowledge base

Qualification

Windows supportMacOS supportMicrosoft 365 administrationKandji MDMIntune MDMMeraki networkingOktaEntra IDNetworking knowledgeCustomer service skillsITSM familiarityCommunication skills

Required

3–5 years of IT support experience, including Tier II/III escalations
Strong knowledge of Windows 10/11 and macOS
Hands-on experience with Kandji and Intune MDM solutions
Proficiency with Microsoft 365 administration
Familiarity with FreshService or other ITSM platforms
Experience supporting Meraki networking
Working knowledge of Okta and Entra ID
Strong understanding of networking: TCP/IP, DNS, DHCP, VLANs, Wi-Fi
Excellent communication and customer service skills

Preferred

familiarity with compliance standards (SOC2, ISO, PCI)

Company

Cyderes

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CYDERES is a human-led, machine driven security operations automation security-as-a-service solution for Managed Detection & Response.
dateFounded in 2017
location
Kansas City, Missouri, USA
people-size1001-5000 employees
web-link
http://CYDERES.com

H1B Sponsorship

Cyderes has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (2)
2021 (1)

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Gary Fish
2017-06-01Seed

Leadership Team

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Chris Schueler
Chief Executive Officer
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Robert Herjavec
CEO
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