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Celonis · 1 day ago

Client Value Partner (CVP) - Public Sector

Virginia, United States

Full-time

Hybrid

Senior Level, Lead/Staff

15+ years exp

Celonis is the global leader in Process Intelligence technology and one of the fastest-growing SaaS firms. The Client Value Partner (CVP) will be responsible for customer success, acting as a trusted advisor to strategic customers and leading efforts to drive measurable business impact through the Celonis platform.

AnalyticsArtificial Intelligence (AI)Big DataBusiness IntelligenceBusiness Process Automation (BPA)SaaS

No H1B

Responsibilities

Develop and maintain strong relationships with key stakeholders, including C-level internal / external executives, embedding Celonis into their strategic objectives

Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering

Mentor customer on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform

Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance

Responsible for the end-to-end customer value journey

Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise

Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans

Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner

Internalize the customer's strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems

Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets

Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services

Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies

Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership

Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness

Qualification

Customer success managementStrategy consultingChange managementAI-based transformationProject managementCoachingEntrepreneurial leadershipNavigating global organizationsCommunication skillsTeam playerMentoring

Required

Minimum 15 years of relevant customer success, strategy consulting, or related experience in Industry required

Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations

Deep exposure to and experience with successful change management practices

Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence

Knows how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads

Possess a natural and consultative approach when engaging with senior executives

Strong team player who inspires the team with a patient and entrepreneurial leadership style

Project management: ability to organize and manage multiple streams

Strong communication skills and ability to translate Celonis use cases into customer business landscape

Are self-motivated, proactive team player

Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders

Be willing to travel to meet with customer stakeholder needs (25-50%)